Senior Coordinator - Omni Operations

Hard Rock Digital•Hollywood, FL

9d•Hybrid

About The Position

Hard Rock Digital is seeking a proactive, detail-oriented Senior Coordinator - Omni Operations to support and help lead the business operations of the Omni team. The role coordinates calendars and schedules, vendors and purchasing, inventory and storage, and financial tracking to help projects, vendor activities, and team workflows run efficiently. As the senior member of the coordinator team, this person co-leads vendor and purchasing coordination with the Sr. Manager, serves as a resource for vendor setup and purchase order processing, trains new coordinators, and leads larger or more complex requests and purchases as needed. This is a hybrid role requiring three in-person days per week, split between the office, the storage facility, and Hard Rock properties as business needs require. The role includes hands-on upkeep of storage units and branded promotional assets, coordination with finance, legal, vendors, Omni Specialists, and other team members, as well as maintaining and improving operational processes and documentation.

Requirements

Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
3–5 years of experience in operations, event or activation coordination, project coordination, or administrative planning.
Hands-on experience ordering branded merchandise, promotional items, apparel, giveaways, prizing, or print and signage from vendors, including managing quotes, purchase orders, invoices, and budgets.
Ability to manage scheduling, budgeting, and vendor communications across multiple projects, including larger-scale requests.
Comfort working in collaborative, cross-functional settings.
Strong interpersonal skills and ability to thrive in a fast-paced, high-growth organization.
Working knowledge of procurement workflows, including vendor onboarding, purchase order processing, invoice reconciliation, and budget tracking.
Ability to prioritize tasks, manage complex calendars, and maintain structure across parallel workflows.
Clear communication and ability to coordinate professionally and precisely across departments, vendors, and leadership.
Attention to detail in tracking deliverables, budgets, inventory, and schedule dependencies.
Resourcefulness and a proactive, solution-oriented approach to identifying and mitigating operational risks or bottlenecks.
Technical proficiency with tools such as Google Workspace, Excel/Google Sheets, project management platforms (e.g., Asana, Monday.com, Smartsheet), and procurement or budgeting systems.

Nice To Haves

Prior experience training, mentoring, or informally leading teammates.
Experience in marketing, entertainment, sports, gaming, hospitality, or technology environments.

Responsibilities

Serve as the day-to-day point of contact for vendors and purchases alongside the Sr. Manager.
Support vendor setup and registration and manage vendor onboarding with finance and legal teams.
Manage purchase requests, purchase orders, and invoice tracking to ensure accuracy and timeliness.
Lead larger or more complex requests and purchases from scoping through fulfillment as needed.
Track team spending against budget and reconcile purchase orders and invoices.
Onboard and train new coordinators on tools, processes, and workflows.
Guide coordinators on day-to-day procurement and operational questions, escalating issues to the Sr. Manager when needed.
Share best practices and maintain current process documentation to support consistency and quality across the coordinator team.
Maintain and monitor the activation calendar to plan inventory allocation and talent scheduling.
Anticipate operational bottlenecks and propose solutions to keep projects moving.
Help maintain Omni storage units and ensure branded promotional items and signage are stored safely, clearly labeled, and accessible.
Partner with Omni Specialists to maintain inventory records, conduct audits and stock counts, and reconcile inventory against purchase records.
Identify low stock, damaged items, and storage capacity issues; recommend reordering, replacing, or consolidating items.
Maintain and continuously improve documentation for key operational processes.
Propose improvements to scheduling, procurement, and reporting tools or workflows.