Senior Coordinator, Athletic Operations (Facilities) - Evening Shift

University of Ottawa•Ottawa, ON

2d•Onsite

About The Position

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do. Position purpose: Manage the daily operations, customer service, and staff coordination of client services and sports facilities to ensure a safe, inclusive, and high-performing environment that supports the strategic goals of Recreation and Varsity Sports (RVS) and enhances the user experience. The work schedule is from Thursday to Monday, 2:30 to 10:45 pm. The schedule may be modified based on operational needs.

Requirements

University Degree in a relevant field (human kinetics, sports administration or business management preferred) or an equivalent combination of education and work experience
Three years of supervision and/or operational experience in recreation or sports facilities, preferably in a higher learning environment
Three years of human resources management, team management and conflict resolution experience
Developed sense of leadership, strong organizational skills and ability to meet strict deadlines in a high-pressure environment
Experience in interpreting, explaining, and applying policies, procedures and regulations
Ability to work daytime, evenings and weekends as required based on operational schedules
Valid First Aid, CPR and AED certification from a WSIB approved provider
Experience in applying emergency and medical emergency measures
Ability to work independently and as part of a team, with strong interpersonal and communication skills
Experience with various technology systems, including databases, email, internet, and knowledge working with software related to facility management
Ability to move and lift objects up to 25 kilograms
Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Responsibilities

Supervise and evaluate the daily operations of assigned portfolio to ensure compliance with safety protocols, encourage engagement and adherence to University policies, contributing to a secure and welcoming environment.
Implement a client-centered approach to customer service, resolving issues and managing user behavior to maintain a positive and inclusive atmosphere aligned with institutional standards.
Analyze user needs and equipment usage trends to recommend purchases and maintenance plans that support functionality and budgetary efficiency.
Assist in recruitment and lead the supervision and development of part-time staff, ensuring effective onboarding, training, and performance management to support high-quality service delivery.
Coordinate emergency response procedures and, when necessary, act as first responder during critical incidents to ensure the safety of facility users and compliance with risk management protocols.
Contribute to strategic and operational planning by proposing service improvements and integrating industry best practices to enhance the quality and efficiency of the sector.
Foster relationships with campus and community partners to expand programming and create collaborative opportunities that support the mission of the service.
Represent the sector on internal and external committees, contributing to the development of operational practices that align with University policies and strategic goals.
Prepare, analyze and present reports, providing insights and statistics to recommend the most effective strategies to meet operational objectives of the sector.
Serve as the lead decision-maker and primary point of contact for guests and stakeholders, ensuring seamless execution and responsive client service in fast-paced, high-visibility environments.