Senior Conversational AI Developer

Infosys Pontoon • Charlotte, NC

9h • Onsite

About The Position

The Senior Conversational AI Developer leads the end-to-end development of enterprise conversational AI solutions using Google CCAI and Dialogflow CX. The role defines architecture, design standards, reusable frameworks, and development best practices, and provides technical leadership throughout discovery, design, development, testing, deployment, and production support. It also mentors development teams on Dialogflow CX, GECX Playbooks, and Google AI services.

The developer designs and implements complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic. The role builds scalable voicebot and chatbot solutions across multiple business domains, develops reusable dialogue-management frameworks and conversational design patterns, and optimizes customer journeys, containment rates, and self-service experiences. A key responsibility is designing and developing GECX Playbooks leveraging Gemini and Vertex AI.

Requirements

• 8–10 years of experience required.
• Bachelor’s or Master’s degree required.
• Google Contact Center AI (CCAI) experience.
• Dialogflow CX experience.
• Conversational AI platform design skills.

Nice To Haves

• Google CCAI GECX development.

Responsibilities

• Lead the end-to-end development of enterprise conversational AI solutions using Google CCAI and Dialogflow CX.
• Define architecture, design standards, reusable frameworks, and development best practices.
• Mentor and guide development teams on Dialogflow CX, GECX Playbooks, and Google AI services.
• Provide technical leadership through discovery, design, development, testing, deployment, and production support.
• Design and implement complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic.
• Develop scalable voicebot and chatbot solutions supporting multiple business domains.
• Build reusable dialogue-management frameworks and conversational design patterns.
• Optimize customer journeys, containment rates, and self-service experiences.
• Design and develop GECX Playbooks leveraging Gemini and Vertex AI.

What This Job Offers

• Career Level: Senior