Senior Content Designer

Humana

3d • $86,300 - $118,700 • Remote

About The Position

Humana is seeking a Senior Content Designer to drive content design and strategy within product areas across its digital ecosystem. Reporting to the Director of Content Development, this person works as an embedded partner on cross-functional teams, shaping web, mobile, app, and emerging digital experiences. The role calls for strong content craft and product thinking, comfort with ambiguity, research- and data-informed decision-making, and contributions to scalable content systems in a complex, regulated environment.

The Senior Content Designer owns content across features or product areas from discovery through optimization, influences product decisions through content design and research insights, and contributes to information architecture, guidelines, and reusable patterns. The work helps make healthcare experiences clearer, more accessible, and easier to navigate.

Requirements

• At least 5 years in content design, UX writing, or content strategy, with experience owning content from discovery through delivery and iteration.
• Strong writing and editing skills, with the ability to simplify complex or regulated information.
• Experience conducting content audits and research, and developing data-informed content strategies.
• Solid understanding of information architecture, content structures such as taxonomies and models, and findability.
• Familiarity with accessibility and brand/style standards.
• Proven cross-functional collaboration experience.
• A portfolio demonstrating end-to-end work and measurable impact.

Nice To Haves

• Experience in healthcare or other regulated industries.
• Familiarity with SEO and content optimization practices.
• Experience contributing to guidelines, templates, or governance processes.

Responsibilities

• Drive content design for features and journeys using research, analytics, and content assessments such as audits, inventories, and touchpoint mapping.
• Translate research, stakeholder, and journey insights into clear, actionable digital experiences.
• Plan and execute content across the product lifecycle, including creation, review, approval, and quality assurance.
• Simplify complex, regulated healthcare information with clear, accessible content across UI, microcopy, and multi-channel experiences.
• Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy.
• Partner with product management, product design, research, engineering, legal, and compliance.
• Apply and contribute to guidelines, standards, and tools to ensure consistency and quality.
• Drive optimization using analytics, voice-of-customer data, and testing.
• Own content across features or product areas from discovery through optimization.
• Influence product decisions through content design, research insights, and human-centered design.
• Contribute to content systems, including information architecture, guidelines, and reusable patterns.
• Improve content quality, clarity, and consistency within teams.
• Support continuous improvement through measurement, testing, and iteration.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan based on company and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed