Senior Consumer Product Manager, Payments
About The Position
The Senior Consumer Product Manager, Payments serves as the strategic owner of a portfolio of consumer payment products and is responsible for advancing product capabilities, improving customer experiences, and supporting business growth objectives. Working closely with partners across operations, technology, risk, compliance, marketing, and vendor organizations, you'll develop and execute product strategies that align with enterprise objectives and evolving customer expectations. Success in this role requires a combination of strategic thinking, analytical capability, and strong relationship-building skills. The ideal candidate is comfortable navigating complex payment ecosystems, influencing stakeholders across the organization, leveraging data to inform decisions, and balancing long-term vision with hands-on execution. This role offers the opportunity to shape the future of payment experiences while driving meaningful impact for both customers and the business.
Requirements
- Bachelor’s degree in business or related field of study and 5+ years of directly related experience in product management or 8-10 years of equivalent work experience.
- Passionate about shaping the future of payments and creating products that make banking easier for customers.
- Curious, strategic thinker who enjoys balancing long-term vision with immediate execution.
- Comfortable navigating complex payment ecosystems.
- Influencing stakeholders across the organization.
- Leveraging data to inform decisions.
- Balancing long-term vision with hands-on execution.
Nice To Haves
- Experience with a diverse portfolio of high-impact payment solutions, including Credit Cards, Zelle, Bill Pay, Account-to-Account Transfers, and Instant Payments.
Responsibilities
- Own the strategy, performance, and roadmap for a portfolio of consumer payment products, ensuring alignment with consumer banking objectives, customer needs, and evolving market expectations.
- Analyze customer behavior, portfolio performance, and market trends to identify opportunities that increase engagement, adoption, revenue, and customer satisfaction.
- Lead cross-functional initiatives involving technology, operations, risk, compliance, marketing, and external vendor partners.
- Evaluate emerging payment technologies, industry developments, and competitive offerings to identify future opportunities for growth and innovation.
- Monitor product performance metrics and communicate insights, recommendations, and progress updates to business leaders and executive stakeholders.
- Leverage data, research, and analytics to make informed product decisions and prioritize initiatives with the greatest business impact.
Benefits
- Excellent training and development to support building long term careers of employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
