Senior Consumer Compliance Risk Analyst

S&T Bank•Plum, PA

4d•Onsite

About The Position

The Senior Consumer Compliance Risk Analyst assists the Consumer Compliance Manager in ensuring that S&T Bank operates in conformity with federal and state consumer protection laws, regulations, and regulatory guidance. The role does so through regulatory and third-party risk assessments, regulatory research, complaint management, and guidance to business lines. The position is based at 800 Philadelphia Street, Indiana, PA 15701, and the stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as necessary to meet department objectives. The analyst monitors consumer complaints, coordinates investigation and responses with business units, performs compliance risk assessments, and helps integrate compliance requirements into business processes. The role also provides training, supports management reporting, and may assist with monitoring and testing, marketing reviews, and other compliance risk management duties. The successful candidate works independently and collaboratively, maintains effective relationships with S&T employees, and develops into a respected subject matter expert. A four-year college degree in Business or a related field is required. Candidates must hold or be willing to pursue a CRCM or related certification such as CIPP or CCEP, and should have specialized education in federal consumer protection laws, regulations, and policies. The position requires two to five years of general experience and two to five years of relevant regulatory compliance or consulting experience in financial services, or banking experience in lending origination, servicing, quality control, audit, or a similar area.

Requirements

Four-year college degree in Business or a related field from an accredited college or university.
Must currently hold or be willing to pursue a CRCM or related certification, such as CIPP or CCEP.
Specialized education on federal laws, regulations, and policies related to consumer protection, as noted in applicable federal regulatory examination manuals.
Two to five years of general experience.
Two to five years of regulatory compliance or consulting experience in financial services, or two to five years of banking experience in lending origination, servicing, quality control, audit, or a similar area.
Understanding of consumer protection laws, regulations, and policies applicable to S&T’s business operations.
Ability to work independently and as part of a team, with strong interpersonal skills.

Responsibilities

Monitor and track consumer complaints received directly from consumers or regulatory agencies for regulatory requirements, themes, and emerging trends that may indicate systemic or compliance control failures.
Coordinate with the first line of defense and business unit managers to identify complaint root causes, draft written responses, and ensure responses are provided within regulatory deadlines.
Provide business lines with weekly and monthly dashboards.
Execute regulatory risk assessments as directed by the Consumer Compliance Manager and suggest improvements to the assessment process and business-line processes and procedures.
Execute compliance risk assessments on products, services, and third-party vendors.
Assist in identifying and quantifying compliance risk in light of the bank’s operations, products and services, and delivery systems.
Develop and maintain working relationships with the first line of defense so compliance requirements are incorporated into its business processes and responsibilities are monitored and fulfilled.
Perform compliance training to assist business-line management and Employee Development & Training as directed.
Participate in committees and task forces for new product initiatives and lines of business to help identify and mitigate compliance risk.
Assist in developing and maintaining compliance procedures for business-line management.
As requested, assist with monitoring and testing, marketing reviews, and other duties supporting Compliance Risk Management.
Assist with compiling compliance-related data for management reporting.
Maintain effective working relationships with S&T employees and contribute independently and as a team player.
Perform additional duties as assigned.