Senior Consumer Compliance Risk Analyst
About The Position
The Senior Consumer Compliance Risk Analyst assists the Consumer Compliance Manager in ensuring S&T Bank operates in conformity with federal and state consumer protection laws, regulations, and regulatory guidance. The role supports this work through regulatory and third-party risk assessments, regulatory research, complaint management, and guidance to business lines. The analyst monitors consumer complaints, assesses compliance risks affecting the Bank and its business lines, and works with business teams to identify root causes and improve processes. The role also contributes to compliance training, procedure development, management reporting, and other activities supporting Compliance Risk Management.
Requirements
- Four-year college degree in business or a related field from an accredited college or university.
- Currently hold or be willing to pursue CRCM or a related certification, such as CIPP or CCEP.
- Specialized education on federal consumer protection laws, regulations, and policies, as noted in applicable federal regulatory examination manuals.
- Two to five years of general experience and two to five years of regulatory compliance or consulting experience in financial services, or two to five years of banking experience in lending origination, servicing, quality control, audit, or a similar area.
- Understanding of consumer protection laws, regulations, and policies applicable to S&T’s business operations.
- Ability to work independently and as a team player, with strong interpersonal skills.
Responsibilities
- Monitor and track consumer complaints received from consumers or regulatory agencies, identifying regulatory issues, themes, emerging trends, and systemic or compliance control failures.
- Coordinate with the first line of defense and business unit managers to identify complaint root causes, draft written responses, and ensure responses meet regulatory deadlines.
- Provide business lines with weekly and monthly complaint dashboards.
- Execute regulatory risk assessments as directed by the Consumer Compliance Manager and recommend improvements to the assessment process and business-line processes and procedures.
- Execute compliance risk assessments for products, services, and third-party vendors.
- Assist in identifying and quantifying compliance risk in light of the size, level, and complexity of the Bank’s operations, financial products and services, and delivery systems.
- Develop and maintain working relationships with the first line of defense to incorporate compliance requirements into business processes and establish effective monitoring systems.
- Perform compliance training for business line management and Employee Development & Training as directed.
- Participate, as assigned, on committees and task forces addressing new product initiatives and lines of business to identify and mitigate compliance risk.
- Assist in developing and maintaining compliance procedures for business line management.
- Assist with monitoring and testing, marketing reviews, and other duties supporting Compliance Risk Management, as requested.
- Assist with compiling compliance-related data for management reporting.
- Maintain working relationships with S&T employees and contribute subject matter expertise, strong interpersonal skills, independent work, and teamwork.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
