Senior Consultant, Strategic Relationship Management

Deloitte • Tampa, FL

6d • $88,600 - $181,900

About The Position

The Reimagined Greenhouse (RG) team designs physical and virtual environments that help executives and teams address business challenges and achieve desired outcomes. The team supports clients’ career development, team effectiveness, and business performance; helps account teams deepen client relationships; and contributes to firm growth through market-shaping experiences and programs.

The Senior Consultant will join the Center for Customer Leadership (CCL) team and work with customer-serving executives across digital, marketing, sales, and service. The role develops and delivers programming for these executives, generates insights about their evolving roles, and advises account teams on using CCL offerings to build lasting client relationships. It also involves contributing to programming strategy, connecting related RG and CCL workstreams, supporting strategic projects, coordinating stakeholders, and owning executive updates and impact reporting. The role involves extensive interaction with senior Deloitte clients across industries and functions. Travel may average 0–25%, depending on the work, clients, and industries served. Recruiting for this role ends November 2, 2026.

Requirements

• At least 5 years of relevant professional work experience; client service experience is a plus.
• Customer education and experience in digital, marketing, sales, and/or service are required.
• Mastery of Microsoft Office, including PowerPoint, Excel, and Word.
• Robust experience with GenAI tools.
• Exceptional creativity in designing and executing engaging client experiences.
• Ability to think strategically while also driving tactical work forward with speed and agility.
• Ability to manage work across multiple streams and synthesize discussions into concise, actionable insights.
• Ability to manage risks and determine when to escalate issues to CCL leadership.
• Ability to work independently and collaboratively, primarily in a virtual environment.
• Excellent executive presence and effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships and adjust engagement approaches to different stakeholder needs.
• Ability to lead projects or workstreams and transition thoughtfully across projects.
• Ability to prioritize multiple tasks, operate effectively in ambiguity, and meet deadlines in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Knowledge of business terms and definitions, standard business or financial reports, and common business metrics.
• Personal ownership of customer satisfaction, including rendering extra services when necessary.
• Ability to travel an average of 0–25%, depending on work and clients served.

Nice To Haves

• Experience working in Salesforce; Jupiter experience or knowledge is strongly preferred.
• Client service experience.

Responsibilities

• Develop programming that supports the evolving needs of Deloitte’s customer-serving executives.
• Develop insights on the evolving role of customer-facing executives to support their success and inform programming and account-team strategies for client relationship breakthroughs.
• Serve as a strategic advisor to account teams on leveraging CCL offerings and customer-facing programming to build durable client relationships.
• Support the delivery and execution of CCL programming, including NextGen Executive Academies and Transition Labs.
• Contribute to strategy development for client programming across career journeys.
• Connect programming with other RG and CCL workstreams to foster synergies and maximize client and business impact.
• Support RG and CCL strategic projects and sprints.
• Provide extensive project management support and coordinate internal and external stakeholders.
• Own executive update decks and impact reporting.
• Manage risks and determine what issues to escalate to CCL leadership.
• Lead projects or workstreams and manage multiple tasks and deadlines in a fast-paced environment.
• Synthesize group discussions into concise, concrete insights and help turn abstract dialogue into actionable themes.
• Build and sustain professional relationships, adapt engagement approaches to stakeholder needs, and take ownership of customer satisfaction.

Benefits

• Discretionary annual incentive program, subject to program rules and individual and organizational performance.
• Deloitte offers employees a broad range of benefits.
• Opportunities for professional development, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed