Senior Consultant, Strategic Relationship Management - Deloitte University

Deloitte•Westlake, TX

130d•$97,900 - $163,100•Onsite

About The Position

The Executive Accelerators (XA) team at Deloitte University is seeking a Senior Consultant to join the Executive and Team Experiences team. This role involves working with a wide array of clients to solve business challenges, enhance critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders. The team designs both physical and virtual environments to help leaders and their teams achieve desired outcomes. The ideal candidate is authentic, motivated, organized, creative, and possesses strong self-awareness and emotional intelligence, with a passion for helping businesses solve their toughest challenges, especially in a team setting. The Executive Accelerators team drives client advancement in careers, team effectiveness, and business performance; deepens account team relationships with clients; and supports firm growth priorities through unique market-shaping experiences and programs. This role requires extensive interaction with senior Deloitte clients across all industries and functions.

Requirements

4+ years’ relevant professional work experience.
Bachelor's Degree
Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
Excellent presence, as well as strong writing and oral presentation skills
Mastery of Microsoft Office (e.g., PowerPoint, Excel, Word)
Ability to travel up to 25%, on average, based on the work you do and the clients and sectors you serve
Working independently and proactively
Managing work across multiple streams
Operating effectively in ambiguity
Demonstrating intentional apprenticeship
Demonstrating strong business writing, as well as document development skills (including note taking and tailoring complex information) and structuring and formatting capabilities
Establishing rapport and building strong working relationships with internal stakeholders and clients
Taking personal ownership to ensure customers are satisfied and rendering extra services when necessary
Recognizing the differing needs of various stakeholder groups and understanding the importance of adjusting engagement approaches accordingly
Managing and organizing large amounts of qualitative and quantitative data
Applying knowledge of business terms and definitions, standard business or financial reports, and common business metrics
Beginning to understand how organizations make decisions based on strategic, financial, and market considerations
Demonstrate exceptional creativity in designing and executing engaging client experiences
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

Nice To Haves

Client service experience is a plus.
Interest and experience with analytical methods and tools, including data visualization are desirable

Responsibilities

Supporting the experience design, which includes planning, producing, and managing all experience materials and tools (physical or digital), participating in and documenting design sessions, researching as part of the design effort, managing pre-experience interviews as appropriate, and creating an immersive experience for participants.
Participating in day-of experience delivery, which includes managing materials and technology, sharing content, playing music, serving as the main logistics point of contact, facilitating break-out activities under the mentorship and guidance of Experience Managers and Experience Leads, and updating materials in real-time as needed.
Developing comprehensive documentation for each experience, which includes capturing notes, synthesizing, and organizing the information for documentation purposes.
Managing logistics and providing both operational support and underlying project management for assigned Executive & Team experiences and other events in the XA ecosystem.
Adhering to milestones, escalating potential risks, conducting necessary reporting efforts for the team, and maintaining appropriate document management systems and team collaboration infrastructure.
Supporting national or local special projects and testing creative and innovative approaches that could be leveraged in the Executive & Team experience portfolio.