Vice President, Strategic Relationship Management

Corebridge Financial•Houston, TX

3d•Onsite

About The Position

The Vice President, Strategic Relationship Management role at Corebridge Financial is responsible for leading a team of relationship managers who provide support for our plan sponsors and their participants. The ideal candidate will possess demonstrated team leadership skills, knowledge of institutional relationship management, and a record of success with process improvement. The role is a consultative role and requires a clear understanding of the business needs and relevant challenges of tax-exempt plan sponsors.

Requirements

Ability to lead strategic initiatives of the firm.
Recognized ability to mentor, develop and lead teams of relationship managers with a primary focus on delivering excellent customer service and client retention.
Minimum of 10 years of experience in financial services relationship management or customer service.
Minimum 2 years’ experience leading a team.
Maintains knowledge on current and emerging developments/trends in the retirement space.
FINRA Series 6, 24 and 63 required.
Bachelor’s degree in business, finance, or another related field required.
Must demonstrate thorough knowledge of ERISA and succeeding legislation governing qualified and non-qualified pension plan types.
Ability to handle difficult client interactions; solving issues and leading escalations appropriately.
Excellent oral and written communications skills, including the ability to make presentations on complex information.

Responsibilities

Provide leadership, training and development for the Relationship Management team in covered region(s) or market specialty.
Partner with internal teams to minimize surrenders, drive positive net flows and improve plan sponsor and participant engagement in respective region(s).
Maintain proactive awareness of changes in covered clients’ business, competition, industry, and marketplace to influence and impact satisfaction.
Develop and maintain relationships with plan sponsors, executive management, administrative personnel, and external consultant partners.
Lead and collaborate with internal team of service-based associates and partners across the organization to offer solutions to resolve client problems and drive operational accuracy and efficiency.
Ensure that Corebridge delivers on our service and performance agreements.
Work with regional leadership on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes, revenue requirements, pricing negotiations, Corebridge thought leadership, and plan analytics.
Proactively evaluate client profitability and pricing for appropriateness using all available levers.