Senior Consultant, Safety and Reliability
About The Position
At Qualtrics, the Senior Consultant, Safety and Reliability guides healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP). The role partners with clinical teams and management to translate complex analytics into actionable process improvements that help protect healthcare workers and patients. The consultant supports client engagements that advance HRO principles, improve safety culture metrics, and reduce clinical errors. They analyze healthcare data—including payer metrics, authorization trends, denial rates, and behavioral assessments—to identify root causes and develop client recommendations. They execute engagement plans, prepare data reviews, quality assessments, and executive presentations, and train and coach patient-facing teams. The consultant also serves as a direct contact for project workstreams, coordinating resources, building client relationships, and managing project risks. The role requires travel of approximately 50–75% (about 10 days per month) for on-site work across the United States and select international locations. The consultant joins a team of approximately 20 professionals with healthcare safety and quality expertise and high-reliability experience from industries including aviation, military, and nuclear. The team uses healthcare data and clinical expertise to deliver measurable operational improvements and emphasizes coaching, collaboration, and continuous learning.
Requirements
- 10 or more years of healthcare industry experience focused on safety and high reliability.
- Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.
- Practical experience coaching, training, or facilitating patient-facing teams.
- Strong analytical skills and proficiency with Excel, MS Office, and data querying or analytical tools such as SQL, SAS, or Access.
- Bachelor’s degree required.
- Ability to travel 50–75%, approximately 10 days per month, for on-site work across the United States and select international locations.
Nice To Haves
- Prior consulting or safety and reliability implementation experience.
- Master’s degree.
- Clinical background in Nursing, Medicine, Pharmacy, Safety, Quality, or Risk Management.
- Deep understanding of HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP).
Responsibilities
- Support client engagements focused on expanding HRO principles, improving safety culture metrics, and reducing clinical errors across care delivery settings.
- Analyze payer metrics, authorization trends, denial rates, behavioral assessments, and other complex data to identify root causes and formulate actionable client recommendations.
- Execute engagement plans on time and within budget, preparing client deliverables such as data reviews, quality assessments, and executive presentations.
- Deliver training and coaching programs for patient-facing teams to support knowledge transfer and sustained performance improvement.
- Serve as a direct point of contact for project workstreams, building credibility with client teams, coordinating resources, and managing project risks.
- Track engagement timelines, scope, budgets, and deliverables using structured project management tools.
- Communicate project progress, risks, and recommendations to client management and project leads.
Benefits
- Personalized Career Action Planning with a manager.
- Qualtrics pays 100% of healthcare benefit premiums for employees and their dependents.
- Variable allowances for wellness, meals, transportation, and more.
- Medical, dental, vision, life, and disability benefits for full-time employees.
- 401(k) with match.
- Paid time off.
- Wellness reimbursement.
- Mental health benefits.
- Experience bonus.
- A sign-on bonus and restricted stock units may be included in an employment offer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
