Managing Consultant, Safety and Reliability

Qualtrics•Provo, UT

5d•$126,000 - $153,000•Remote

About The Position

Qualtrics is seeking a Managing Consultant, Safety and Reliability to lead multi-hospital healthcare engagements and guide organizations through complex, system-wide transformations using High Reliability Organization (HRO) principles, psychological safety, Root Cause Analysis, and Fair and Just Culture frameworks. The role partners with health system executives, physician leaders, and internal consulting teams to translate complex analytics into operational improvements, support client business growth, and help protect patients and healthcare workers. The Managing Consultant oversees consulting engagements from end to end, leads consultant teams, manages budgets and scope, and influences healthcare executives and clinical leaders. The role applies expertise in HRO frameworks, safety culture, preventable harm metrics, and Communication and Resolution Programs, while using analytical tools to develop executive-level strategies. It also involves coaching, training, mentoring, business development, account expansion, and contributing to Qualtrics and Press Ganey safety methodologies and consulting offerings. Travel is expected 50–75% of the time, approximately 10 days per month, across the United States and select international locations.

Requirements

10+ years of experience in healthcare or a high-risk industry such as aviation, military, nuclear, or manufacturing, focused on safety, quality, and high-reliability implementation.
Demonstrated experience leading complex performance improvement projects across healthcare organizations.
Experience leading consultant project teams, managing client engagement budgets, and supporting business development or account expansion.
Mastery of Root Cause Analysis (RCA), Common Cause Analysis, and Fair and Just Culture methodologies.
Advanced analytical capabilities using tools such as Excel, PowerPoint, SQL, SAS, or Access.
Ability to travel 50–75% of the time, approximately 10 days per month, across the United States and select international locations.
Bachelor’s degree.

Nice To Haves

Management consulting experience.
Master’s degree.
Clinical background in Nursing, Medicine, Pharmacy, or Safety/Quality/Risk Management.

Responsibilities

Lead system-wide HRO transformations, embedding evidence-based safety behaviors, HRO leadership skills, safety huddles, rounding practices, cause analysis techniques, and psychological safety tools.
Oversee end-to-end engagement delivery across multiple client accounts, including project execution, budgets, billable hours, scope, and consultant team members.
Identify client expansion opportunities, support client retention, and partner with leadership to secure new business.
Coach executives and clinical leaders, lead physician alignment sessions, and facilitate large-group HRO leadership training.
Direct complex safety data reviews, including payer metrics, denial trends, and behavioral assessments, and formulate actionable executive strategies.
Influence healthcare C-suite executives, directors, and clinical leaders, identify risks, and guide strategic decisions.
Deliver workshops, coaching, mentoring, and direct, respectful, constructive feedback to help client teams meet safety and performance goals.
Contribute to internal practice development and the evolution of safety methodologies, training offerings, and frameworks.

Benefits

Career Action Planning tailored with a manager to support career goals.
100% of healthcare benefit premiums paid for employees and their dependents.
Variable allowances for wellness, meals, transportation, and more.
Medical, dental, vision, life, and disability benefits.
401(k) with match.
Paid time off.
Wellness reimbursement.
Mental health benefits.
Experience bonus.
A sign-on bonus and restricted stock units may be included in an employment offer.