Senior Consultant - Patient Portal & Digital Engagement Solutions

Oracle•United States,

32d•$53,000 - $126,100

About The Position

This role is ideal for someone who thrives in fast-paced healthcare technology environments, enjoys solving complex operational and workflow challenges, and wants to play a meaningful role in advancing the future of patient-centered healthcare delivery. As part of this team, you will help healthcare organizations modernize and optimize digital patient engagement capabilities including patient portals, online scheduling, secure communications, telehealth integration, eCheck-in, patient education tools, and next-generation AI-enabled healthcare experiences. You will partner directly with healthcare executives, clinical stakeholders, operational leaders, and technical teams to drive implementation success, improve adoption, optimize workflows, and help shape long-term modernization strategies. This position will initially support modernization and acceleration initiatives aligned to Oracle Health’s VA modernization strategy and will contribute to establishing scalable operational models, implementation readiness, and sustainable long-term support frameworks across highly visible healthcare transformation programs.

Requirements

Strong healthcare consulting or healthcare IT experience
Experience implementing or supporting patient portal technologies and digital engagement solutions
Strong understanding of healthcare workflows, patient access operations, and patient communication processes
Ability to lead conversations across both technical and operational stakeholders
Strong executive communication, presentation, and stakeholder management skills
A proactive, solutions-oriented mindset with the ability to navigate ambiguity and fast-moving environments
Experience balancing multiple priorities while maintaining strong customer focus and delivery execution

Nice To Haves

Experience with Oracle Health Gen 2 modernization initiatives
Knowledge of AI-enabled healthcare innovations
Expertise in healthcare interoperability standards including HL7, FHIR, APIs

Responsibilities

Serve as a trusted advisor to healthcare clients throughout implementation, optimization, and modernization initiatives
Lead discovery sessions, workflow assessments, and strategic design conversations focused on patient engagement and digital access solutions
Translate complex operational and technical requirements into scalable patient-centered solutions
Provide strategic recommendations aligned with healthcare transformation goals, operational efficiency initiatives, and patient experience strategies
Build strong relationships with executive stakeholders, clinical leaders, operational teams, and IT organizations
Lead implementation and configuration activities supporting Oracle Health Gen 2 modernization initiatives and patient engagement platforms
Support deployment and optimization of: Online scheduling, Secure patient messaging, Results and clinical documentation access, eCheck-in and registration workflows, Patient education tools, Telehealth integration, Proxy access and consent management
Identify workflow optimization opportunities, process improvements, and strategies to increase patient adoption and engagement
Support interoperability and integration efforts between patient portal technologies and Oracle Health / EHR systems
Contribute to modernization readiness activities supporting future VA-focused deployment strategies
Manage or support multiple client engagements and project deliverables simultaneously
Coordinate across consulting, technical, operational, interface, training, and project management teams
Lead testing activities, issue resolution efforts, go-live planning, and post-production stabilization support
Track project risks, dependencies, timelines, and escalations while helping ensure successful delivery outcomes
Contribute to operational governance, implementation scalability, and continuous improvement initiatives
Develop and deliver client training programs, workflow documentation, operational readiness materials, and adoption strategies
Support organizational change management initiatives focused on provider and patient adoption
Mentor junior consultants and contribute to knowledge sharing across the organization
Help healthcare organizations successfully navigate digital transformation and modernization efforts
Ensure solutions align with HIPAA, healthcare privacy standards, and organizational security policies
Maintain expertise in healthcare interoperability standards including HL7, FHIR, APIs, and evolving digital health technologies
Stay current on patient engagement trends, AI-enabled healthcare innovations, and Oracle Health product enhancements
Contribute to internal best practices, operational process improvement, and modernization strategies