Senior Engagement Consultant

Sun Life•Kansas City, MO

1d•Hybrid

About The Position

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK. The opportunity: The Senior Engagement Consultant advances Health & Risk Solutions growth by leading strategic engagement initiatives that strengthen relationships with members, employer clients, broker partners, and emerging market segments. This role turns priorities into actionable plans, pilots, and scalable solutions that drive business impact, while partnering across Marketing, Health Product, Risk Product, Operations, IT, Data, Distribution, Client Success, and Sales Enablement to align stakeholders and execute effectively. Using data, insights, and market feedback, you will measure results, identify opportunities, and continuously improve engagement outcomes with strong judgment, analytical thinking, and operational focus.

Requirements

Ability to work with a diverse range of people
7+ years of relevant experience in engagement, marketing, client strategy, or a related field, with a track record of delivering complex initiatives and measurable results.
Bachelor's degree in business, marketing, or a related field.
Demonstrated success leading cross-functional work across multiple stakeholders in a fast-paced, matrixed environment.
Ability to navigate ambiguity, determine practical next steps, and execute effectively in areas where processes may still be evolving.
Excellent communication and presentation skills, with the ability to clearly convey ideas, recommendations, and results to a range of audiences.
Strong organizational and project coordination skills, with the ability to manage multiple priorities and adapt to changing business needs.
A collaborative, self-directed mindset with a passion for continuous improvement, experimentation, and delivering meaningful business impact.

Nice To Haves

Experience in insurance, health services, financial services, or another regulated industry is preferred.
Experience with data analysis, reporting tools, or engagement performance measurement is a plus.

Responsibilities

Lead the execution of engagement initiatives and pilot programs that support growth, strengthen relationships, and enhance the overall client and member experience.
Translate engagement strategies into actionable plans, coordinating timelines, deliverables, and stakeholder inputs to ensure successful implementation.
Partner across Marketing, Product, Operations, IT, Data, Distribution, Client Success, Sales Enablement, and external vendors to drive aligned, high-quality execution.
Support initiatives designed to expand reach in core and growth segments, including events, educational opportunities, and self-funded community-building efforts.
Use data, reporting, and market insights to monitor performance, identify trends, and recommend improvements that increase engagement effectiveness and scalability.
Navigate ambiguity and evolving processes by determining practical approaches, solving problems proactively, and keeping initiatives moving forward.
Manage vendor-supported activities and cross-functional inputs to ensure deliverables meet expectations and align with strategic goals.
Document results, share learnings, and help translate successful pilots into repeatable, scalable engagement approaches.