Senior Consultant, OCM and Instructional Design

Black & Veatch Family of Companies • Markham, ON

68d • Hybrid

About The Position

At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around the world. Our professionals are our greatest asset, and we believe nothing is more important than the health, happiness and professional growth of our employee-owners. With a focus on flexible work-life balance options, an expanding and diverse workforce, and limitless career growth opportunities, we will give you our best to help you give us your best, and together we can build a world of difference.

Why Black and Veatch Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day one.  
 At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.The Opportunity We are seeking an experienced Instructional Design Consultant to lead the design, development, and delivery of training for enterprise software implementations, including Enterprise Asset Management (EAM) solutions and OT-enabled systems. This role supports large-scale transformation programs by ensuring end users are prepared to adopt new systems, processes, and ways of working. The ideal candidate brings a strong foundation in adult learning and instructional design, combined with hands-on experience supporting technology implementations. This role requires close collaboration with technical teams, functional SMEs, and organizational change practitioners to drive readiness and adoption, and willingness to travel up to 25% based on client and/or project need. The Team Black & Veatch’s Infrastructure Advisory Business provides a portfolio of solutions focused on the asset lifecycle, including Asset Management & Operations & Maintenance, Infrastructure Technology, Cybersecurity Solutions, Planning and Transactions. In this role you will be part of the Consultant Team supporting the solutions including Organization Change Management (OCM), Asset Management Systems, Strategic Asset Management, and Operational Technology. The Consultant Team includes a diverse team of professionals who work on a wide range of projects and include specialists in technology, strategy, asset management, and change management.

Requirements

• Bachelor's Degree or relevant work experience
• 7+ years experience in a business/consulting environment
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Nice To Haves

• Bachelor’s degree in Instructional Design, Education, Organizational Development, Psychology, or a related field (or equivalent experience)
• 7+ years of experience designing and delivering training for enterprise software implementations or large-scale transformation programs
• Demonstrated expertise in adult learning principles and instructional design methodologies
• Strong facilitation skills for instructor-led and virtual training environments
• Ability to work effectively in fast-paced, ambiguous consulting and implementation settings
• Certifications related to area of expertise, where applicable preferred.

Responsibilities

• Lead end-to-end instructional design using ADDIE or comparable methodologies, from needs analysis through implementation and evaluation
• Translate complex, role-based business and system processes into clear, task-oriented learning objectives and curriculam
• Design and develop a variety of learning solutions, including: Instructor-led training (ILT), Virtual instructor-led training (VILT), Self-paced eLearning, Job aids, quick reference guides, and performance support tools
• Develop assessments, knowledge checks, and proficiency measures to support system readiness and adoption
• Design training aligned to software implementation lifecycles, including configuration, testing, user acceptance testing (UAT), go-live, and post–go-live stabilization
• Support Train-the-Trainer approaches to enable scalable, client-led training delivery
• Ensure training reflects real-world operational scenarios and job workflows
• Facilitate live ILT and VILT sessions for diverse adult learner audiences
• Support go-live training delivery, including hyper-care and reinforcement activities
• Develop and oversee training approaches that prepare employees for change.
• Track and report on adoption, engagement, and readiness metrics.
• Collaborate closely with organizational change management (OCM), PMO, and technical teams to align training with change and adoption strategies
• Communicate training approach, risks, and readiness clearly to clients and project leadership
• Contribute to continuous improvement of training standards, templates, and delivery practices
• May support change management activities including: stakeholder engagement and impact analysis, change management plan development, communication planning and organizational readiness assessments.

Benefits

• Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities.
• We offer competitive compensation; 401K match and benefits that start day one.
• Professionals may also be eligible for a performance-based bonus program.
• Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
• We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level