Senior Consultant - Network Performance

Urban Science•Long Beach, CA

11h•Hybrid

About The Position

This role supports delivery of Network Performance services for Urban Science clients as part of a collaborative account team. It combines technical expertise with client-facing skills to produce accurate, high-quality analyses, projects, and solutions. Regular in-person collaboration with the local team is essential. The role uses proprietary software, advanced Excel, SQL, and C#, with supplemental use of Python, VBA, SSIS, and Microsoft Office. Occasional client presentations may be required; strong slide-deck development skills are preferred. The position offers hybrid flexibility and is based in Long Beach, California. The employee must be available to work on-site up to three days per week, primarily in Long Beach and occasionally in Fountain Valley, California, according to business and client needs. Urban Science will not provide immigration-related sponsorship for this role, now or in the future. The expected salary range under California law is $88,000–$110,670, with potential for a discretionary bonus. The company describes a variety of benefits and programs focused on Wellbeing, Growth, Community, and Recognition. The role plans and delivers client-requested reports, deliverables, and projects; creates and manages client databases; analyzes and verifies data; performs application coding and testing; maintains internal software systems; and coordinates with clients and internal teams to meet quality and timeliness expectations. The position also supports client relationships, project updates, proposals and estimates, training, and development objectives. In preparation for possible future supervisory responsibilities, the employee may be asked to perform staff-management activities for assigned staff.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent foreign institution.
At least 4 years of relevant professional experience; ideally in a data-driven, analytical, consulting, or client-service environment.
Demonstrated knowledge of relational database management, including queries, scripts, stored procedures, importing and exporting data, and data manipulation; SQL knowledge and experience are required.
Knowledge of basic descriptive statistics and ability to perform simple statistical analyses and create scatter plots, bar charts, and histograms.
Demonstrated MS Excel knowledge, including charting and graphing, formulas and functions, and filtering, sorting, and formatting data; intermediate knowledge of Word, PowerPoint, and Access.
Demonstrated programming proficiency at the minimum level required for the role; technologies may include .NET, VBA, C#, SQL, Java, HTML, SSIS, and open-source tools.
Ability to prioritize competing demands and manage multiple concurrent tasks.
Ability to identify potential new client opportunities and proactively communicate them to management.
Strong written and verbal communication, analytical thinking, results orientation, integrity, teamwork, self-control, information seeking, initiative, attention to detail, quality control, customer service, adaptability, conceptual thinking, interpersonal understanding, self-confidence, and relationship-building skills.
Ability to maintain data accuracy, consistency, and completeness; proactively identify discrepancies, troubleshoot, research, and make adjustments while following best practices and quality-control processes.
Certification of Apprentice in one practice area, or external equivalent.
One of the following: Certification of Consultant in one practice area, or Certification of Apprentice in two practice areas, or external equivalent.
Urban Science Ambassador designation.
Completion of Statistics I and Basic Statistics Assessment, or external equivalent.
Completion of Introduction to Operations Research, or external equivalent.
Must be willing and available to work on-site up to three days per week in Long Beach and occasionally in Fountain Valley, California.
Must be able to meet business or client needs that may require work beyond a standard 40-hour workweek.

Nice To Haves

Six years of relevant professional experience is preferred.
A technical or quantitative degree, such as engineering, applied mathematics, statistics, applied science, information systems, or operations research, is strongly preferred.
Power BI knowledge is highly desirable.
Strong slide-deck development skills are preferred.

Responsibilities

Plan, organize, develop, and deliver client-requested reports, deliverables, and projects on time and according to client specifications.
Design, create, and manage client databases using Urban Science proprietary software, ensuring accurate, high-quality data.
Assist management with creating client estimates and proposals.
Serve as a client contact, develop client relationships, respond promptly to requests and inquiries, and help improve client satisfaction.
Develop a thorough understanding of client data for assigned projects to create appropriate deliverables.
Track, process, analyze, and verify data to improve accuracy and quality, and take responsibility for the quality of data used on assigned projects.
Perform application coding and testing associated with custom client software development.
Update and maintain Urban Science internal software systems using technical skills.
Adhere to Urban Science and client quality-control standards.
Coordinate with individuals and teams to complete analyses, tasks, and projects on time and to a high standard.
Attend project meetings and present status updates, conclusions, and results to clients or internal management as needed.
Communicate updates and issues to management in a timely, proactive manner.
Work with the manager to understand and implement solutions that improve client satisfaction (NPS).
Partner with internal teams to ensure software is installed, configured, and functioning at established quality levels.
Participate in required Urban Science training and work toward development objectives.
Complete annual goal setting and performance reviews promptly with the manager.
Work with the manager to prioritize other assigned duties.
May set objectives, participate in performance appraisals, assign and prioritize work, approve timesheets, establish work-quality and timeliness standards, oversee training, and coach, mentor, manage, and motivate assigned staff in preparation for possible future supervisory responsibilities.