Senior Consultant, nCino

West Monroe • Washington, DC

25d • $121,600 - $164,500 • Hybrid

About The Position

West Monroe is seeking a nCino and Salesforce expert to join our team as a Senior Consultant within our Technology & Experience practice. In this role, you will partner with banking clients to define digital transformation strategies, optimize lending and account onboarding processes, and lead implementations leveraging nCino and Salesforce.

Requirements

• Bachelor’s degree or equivalent experience required
• 5+ years of consulting experience in Salesforce and/or nCino implementations
• Strong expertise in nCino Bank Operating System, including: Commercial and small business lending workflows
• Loan origination, underwriting, and approval processes
• Customer onboarding and account opening
• nCino data model and object structure
• Solid understanding of the Salesforce platform, with working knowledge of Financial Services Cloud (FSC)
• Experience in the banking industry, with knowledge of lending operations, regulatory considerations, and digital transformation trends
• Proven experience leading client workshops, solution design sessions, and executive presentations
• Strong communication, facilitation, and stakeholder management skills
• Willingness to travel 30–50%
• Hybrid work model (1–2 days/week in office)
• Must be authorized to work in the U.S. without sponsorship

Nice To Haves

• Relevant certifications preferred, such as: nCino Certification(s)

Responsibilities

• Demonstrate deep expertise in nCino Bank Operating System, including its architecture, lending lifecycle capabilities, and integration with Salesforce
• Lead discovery and business process review sessions focused on lending, onboarding, and banking operations to define user stories and requirements
• Translate business requirements into nCino-enabled solution designs, including loan origination, underwriting, decisioning, and onboarding workflows
• Design and implement solutions that appropriately leverage both nCino and Salesforce Financial Services Cloud (FSC), understanding when each is best applied
• Configure and customize nCino and Salesforce platform components (objects, workflows, flows, automation) to support business needs
• Identify opportunities for AI-driven enhancements across lending and banking operations (e.g., document processing, credit insights, workflow automation)
• Lead and coordinate build activities, ensuring alignment with solution architecture and best practices
• Facilitate unit testing, system testing, and UAT, ensuring high-quality delivery
• Support end-user training, change management, and documentation
• Manage project timelines, risks, and deliverables across workstreams or full engagements

Benefits

• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
• Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
• Eligibility for ten weeks of paid parental leave will also be available upon hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level