Senior Consultant, Internal Communications

Liberty Mutual Insurance•Boston, MA

23h•$106,000 - $197,000

About The Position

Liberty Mutual’s Global Risk Solutions (GRS) organization is focused on delivering for clients and brokers around the world through a clear strategy, strong execution and a connected employee experience. The Sr. Communications Consultant for Liberty Mutual Global Risk Solutions (GRS) North America plays a key role in defining and executing the internal communications strategy for one of the largest businesses in GRS. This role sits within the GRS Strategy, Alignment and Communications team and reports to the GRS Head of Internal Communications. As Sr. Consultant, you will work closely with the chief of staff to the President of GRS North America and North America Talent partners to provide strategic consultation to plan and develop communications strategies and assets that support business strategy. You will champion responsible and effective use of GenAI in communications, elevating your ability to deliver for North America business partners. In this role you will manage initiatives that are large and/or complex in scope, ensuring that communications align with our brand, enterprise goals and culture to provide the best possible employee experience for the 6,500 employees in the North America business. You will also partner closely with your peers in GRS, including key external communications partners, enterprise communications and the Head of GRS Internal Communications to ensure strategy and tactics for North America are coordinated with GRS and enterprise narratives to drive business outcomes. You will also collaborate with the team to maintain a coordinated calendar of North America communications activity that reconciles with the rest of the GRS and enterprise-wide communications. This is a high visibility role that plays a critical role in shaping our employees’ experience through thoughtful communications and helps our employees connect with our purpose – to help people embrace today and confidently pursue tomorrow.

Requirements

Bachelor's degree, preferably in in Business, Finance, Economics, Communications, English or Journalism, or equivalent experience.
Minimum of 7-8 years of relevant and progressively more responsible communications or finance experience, preferably in financial services or operations and to include internal communications work.
Displays business acumen, strong consultative skills and integrated thinking.
Excellent written and verbal communication skills.
Strong analytical, organizational and advanced project planning skills with a proven track record of execution.

Nice To Haves

Advanced degree preferred.

Responsibilities

Partners closely with various levels of management to identify business and communication objectives and translate into strategic communications plans.
Recommends internal communications solutions to open ended business challenges.
Ensures effective delivery of key messages to targeted employee audiences.
Ensures alignment with brand, enterprise goals, and culture.
Proactively identifies and develops opportunities to syndicate content across all audiences and channels, both internally and externally.
Has oversight for large and/or complex internal communications plans campaigns or projects, such as a workforce transition impacting multiple teams.
Influences outcomes with autonomy.
Performs project management duties to include planning, tracking deliverables, and interfacing with own team as well as working with other areas, internally and with external vendors, for execution.
Ensures projects are completed within desired budget, schedule and quality limits.
Evaluates communication plan effectiveness using appropriate success metrics.
Adjusts plans based on employee and management feedback.
Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications.