Internal Communications Senior Manager

Dollar General•Goodlettsville, TN

About The Position

The internal communications senior manager creates content for all internal communications vehicles to ensure alignment and consistency of message, utilizing current and emerging technologies, while protecting Dollar General’s brand messaging and culture. This role partners closely with business unit leaders across the organization to understand strategic priorities, translate complex initiatives into clear employee communications and ensure communications support business objectives. The internal communication senior manager will be responsible for ensuring all internal communication goals and strategies are met and help maintain a favorable image of our mission, Serving Others. This individual represents the organization and a serves as a model of our culture.

Requirements

Excellent verbal communication and writing skills
Strong organizational and time management skills
Problem solver and collaborative team player
Ability to coach, educate and provide direction of internal communication processes and procedures
Knowledge of media monitoring databases, services and reporting
Proficient in Associate Press Style
Self-directed, multi-tasker with attention to details
Understanding of and/or experience communicating with retail and supply chain audience across expansive company footprint
Bachelor’s degree in journalism, strategic communications, public relations or related field is required.
4-6 years’ work experience.

Nice To Haves

Ability to engage others, develop and maintain effective networks, promote a positive image

Responsibilities

Develop and evolve effective and efficient communication vehicles to foster inclusion and employee engagement through DGme (intranet)
Content creation and distribution of all operational employee communication campaigns to enhance employee education, loyalty, and recognition
Advocate for enhanced employee engagement and communications platforms in support of the business goals for retention, engagement and education
Develop analytic measurements to gauge and calibrate the effectiveness of communication and messaging
Strategize with other support partners to enable appropriate use of the platform
Ensure legal compliance and monitor content in accordance with legal guidance
Research and create content and oversee creative asset design for employee communication platforms including: DGme, Town Hall presentations, memos, posters, flyers, brochures and handouts
Oversee, manage and monitor day-to-day operations of employee communication platforms (e.g., DGme/Workvivo, Microsoft Amplify, etc.) to ensure consistency in message and branding
Develop and implement integrated internal communications and executive thought leadership programs to increase brand awareness, drive platform adoption, enhance reach/visibility and drive alignment with executive vision and priorities
Foster and maintain partner relationships to forecast recurring communications leveraging key learnings to optimize efficiency and drive audience engagement
Help establish, document, maintain and govern communication SOPs, editorial standards, playbooks, templates and toolkits that drive consistent, accurate and timely communications and support communication excellence.
With direction, draft executive communication talking points, organizational announcements, e-newsletters, editorials and other employee media collateral
Execute communication campaign plans from concept to execution
Manage channel editorial calendar and ensure alignment with business unit and holistic organizational goals, strategic priorities and messaging
Research and develop briefs on emerging internal communication issues/crisis as directed.
Lead communication intake, prioritization, approval and review processes, ensuring appropriate stakeholder engagement and executive alignment.
Partner with business unit leaders to create scalable communication processes that support organizational goals and change initiatives.
Measure communication effectiveness and compliance with established standards, providing recommendations for continuous improvement.