Senior Consultant - Insurance Solutions

TransUnion • Greenwood Village, CO

7h • $82,700 - $120,000 • Hybrid

About The Position

This role will be focused on technical product support during implementation and post-sale phases with a high focus on improving operational scale and consultative support with existing clients. This role will report to Director – Solution Consulting. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• Minimum of 5 years of experience in product management, technical roles, or operational roles, with a strong background in the Property & Casualty (P&C) or Life Insurance sectors
• Experience leading process improvements that deliver improved customer service and greater operational scale; PMP or Lean Six Sigma certifications are preferred
• Experience in leading analytical projects on data analysis, transforming insights into presentations, and delivering the results to stakeholders
• Knowledge of business intelligence tools, project management tools, and/or CRM tools (examples: Power BI, Tableau, JIRA, Rally, Salesforce)
• Ability to apply critical thinking skills to identify anomalies, improve processes, and optimize solutions for our clients
• Strong project management and documentation skills with a demonstrated ability to scale complex processes
• Strong verbal and written communication skills with a proven ability to translate technical concepts into actionable recommendations

Responsibilities

• Create processes, documentation, and tools that drive increased operational efficiencies and greater scale across different products and insurance markets
• Develop increased automation on common customer support tasks through the use of AI and other tools to help drive increased consistency and improve accuracy
• Support existing clients through data analysis, business review meetings, and direct engagement that help optimize the client’s use of TransUnion’s Insurance solutions
• Gather insights from clients and sales (Voice of the Customer) and deliver ongoing feedback to internal stakeholders to drive continuous product enhancements
• Coordinate with external stakeholders and internal business units to perform data analysis of products and data assets
• Leverage technical tools to proactively identify trends and anomalies in customer metrics and derive actionable insights that contribute to continuous improvement

Benefits

• Day-one eligibility for medical, dental, and vision coverage
• Supplemental plan options
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans
• Tax-advantaged HSA and FSA accounts
• Company-paid basic life and AD&D
• Optional voluntary life and AD&D for you and your family
• Short- and long-term disability
• Legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long-term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well-being programs
• Guided meditation and resources that support physical, mental, social, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed