Senior Solutions Consultant
About The Position
PagerDuty is seeking a technical and customer-focused Solutions Consultant to join their team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success. As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities.
Requirements
- 5+ years of pre-sales experience
- Bachelor's degree or higher, preferably in a technical field
- Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
- Experience selling SaaS in a fierce environment
- Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
- Demonstrable knowledge of IT monitoring tools or IT Operations
- Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
- Ability to travel to customer sites as necessary
Nice To Haves
- Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
- Familiarity and knowledge of PagerDuty's space, or already being a fan of our product
- Experience in both enterprise and commercial sales
Responsibilities
- Actively identify potential roadblocks and provide thoughtful, technical solutions
- Run technical discovery processes to understand customer environments and potential technical landmines
- Design integrations to provide seamless implementation with the customer's current technology stack
- Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
- Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
- Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
- Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
- Manage multiple tasks independently and collaboratively using project management and account management skills
- Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
