Senior Consultant, HR Process & Compliance

LifeLabs • Toronto, ON

18h

About The Position

The Senior Consultant, HR Process & Compliance plays a critical role in ensuring the integrity, consistency, and effectiveness of HR operations across the organization. This position is responsible for developing and maintaining strong process frameworks, implementing internal controls, conducting audits, supporting compliance initiatives and creating clear, accessible documentation to enable consistent execution of HR processes while embedding a governance framework that integrates project management and change management principles. The Senior Consultant will work closely with cross-functional HR teams—such as Talent Acquisition, Talent Management, HR Systems, Total Rewards, HR Business Partners, and Employee an Labour Relations Services—to ensure alignment, mitigate risks, and continuously improve operational effectiveness with the overall goal of ensuring that HR programs are delivered in compliance with organizational policies and regulatory requirements. The role has a direct impact on the operational success of the HR function and by extension the broader organization.

Requirements

• Bachelor’s degree in Business Administration, or a degree in a related field Human Resources program.
• 3 to 5 years of progressive experience in HR operations.
• Knowledge of Human Resources best practices and standards, including Employment Standards Act and other relevant legislation.
• Understanding of HR processes including records administration, statutory reporting and regulations.
• Excellent attention to detail, analytical and interpersonal skills.
• Ability to work effectively across teams and influence without authority.
• Build and maintain collaborative, positive relationships with all stakeholders.
• Experience in creating and implementing workflow models using flowcharts, or other visual tools to streamline business processes.
• Proven success in developing SOPs and Translating policy into operational execution.
• Experience with project management and change management methodologies
• Demonstrated ability to design and implement governance frameworks
• Familiarity with HR Systems and documentation tools.
• Change agent, willing to challenge the status quo through influence.
• Problem solving skills with ability to apply sound judgment and innovative solutions to challenging issues.
• Experienced in developing business requirements, process analysis and process Improvement.
• Business acumen.
• Excellent verbal and written communication skills.

Nice To Haves

• HR Designation (CCP, CHRL), Lean Six Sigma or equivalent process improvement certification would be an asset.

Responsibilities

• Conduct regular and ad-hoc audits of HR processes (e.g., onboarding, terminations, employee changes, leave management, compensation changes) to verify accuracy, policy compliance, and data integrity.
• Monitor regulatory and policy changes that impact HR processes and collaborate with appropriate teams to update processes accordingly.
• Prepare audit reports, summarize findings, and recommend practical remediation steps.
• Collaborating with appropriate HR Teams, support internal and external audits by gathering documentation, summarizing findings, preparing responses, and tracking remediation actions.
• Partner with HR teams to support implementation of audit recommendations and create mechanisms to prevent recurrence of issues.
• Collaborate with Legal, Finance, and IT to integrate compliance and control requirements into broader HR workflows and systems.
• Design and implement effective internal control frameworks to ensure proper authorization, segregation of duties, and data security in HR operations.
• Collaborate with HR teams to identify operational risks and create action plans to mitigate them.
• Conduct control testing and review checkpoints to assess effectiveness and ensure consistency.
• Lead root cause analysis in cases of control breakdown or non-compliance, and document lessons learned
• Partner with HR teams to develop and maintain standardized operating procedures (SOPs) and process documentation for core HR workflows, ensuring they reflect current policies, legal standards, and system capabilities.
• Identify redundancies, inefficiencies, and gaps via end-to-end process analysis and mapping, to recommend improvements that enhance service quality, reduce risk, and improve user experience.
• Translate HR policies and legislative requirements into clear, actionable, process steps and controls.
• Support automation and system optimization efforts by ensuring process alignment with system functionality.
• Establish and manage a central repository for SOPs, job aids, and reference documents with clear version control and update cycles.
• Contribute to enterprise HR projects involving process redesign, change management, or system transitions.
• Develop a standardized framework for the creation and maintenance of job aids to ensure consistency, clarity and alignment with SOPs and process documentation.
• Collaboration with SMEs on the creation of user-friendly job aids and quick-reference guides to support HR teams, people leaders and employees in executing compliant processes.
• Facilitate alignment across HR functions to ensure consistent application of processes and governance standards.
• Identify change management needs based on audit findings, policy changes, or process enhancements and coordinate delivery of training, information sessions, or other engagement tactics identified to support adoption and sustainability.
• Collaborate with other HR PMO team members to align on processes, governance and delivery methodologies for standardized approach across the team.

Benefits

• Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior