Senior Consultant, Enterprise Transformation

West Monroe•Chicago, IL

1d•Hybrid

About The Position

West Monroe is seeking a Senior Consultant for its Operations Excellence practice within the CIO Advisory discipline. This role is part of the Transformation Office Advisory team and requires management consulting experience to support clients in large-scale transformation initiatives. The consultant will help organizations establish and enhance transformation office capabilities, focusing on delivery excellence, governance, value realization, and organizational alignment. The ideal candidate is an experienced consultant adept at solving complex business problems, leading client-facing workstreams, and partnering with executive stakeholders to achieve significant business outcomes. The role will initially focus on a leading Chicago-based healthcare client, addressing complex enterprise transformation initiatives and collaborating with executive stakeholders to deliver strategic business and technology transformations. Candidates must reside in the Chicago metropolitan area to facilitate regular onsite client collaboration.

Requirements

Bachelor's degree or equivalent experience required.
4+ years of management consulting experience delivering enterprise transformation, program management, PMO, or transformation office engagements for external clients.
Experience leading client-facing workstreams, partnering with executive stakeholders, and supporting complex business and technology transformation initiatives.
Experience supporting transformation offices, enterprise PMOs, program governance, or portfolio management, with knowledge of governance methodologies such as PMI, Agile, Scrum, Waterfall, or SAFe.
Strong consulting, analytical, and stakeholder management skills with the ability to synthesize complex information, influence decisions, and develop executive-ready communications.
Experience serving healthcare or life sciences clients strongly preferred; experience supporting pharmaceutical, biotechnology, patient services, commercial operations, or product launch initiatives is a plus.
Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Must be based in the Chicago metropolitan area to support a local healthcare client through regular onsite collaboration; ability to travel up to 50%; ability to work permanently in the United States without sponsorship; commitment to inclusion and diversity.

Nice To Haves

Experience serving healthcare or life sciences clients strongly preferred; experience supporting pharmaceutical, biotechnology, patient services, commercial operations, or product launch initiatives is a plus.

Responsibilities

Support clients through large-scale transformation initiatives by establishing and enhancing transformation office capabilities, including PMO operations, program governance, delivery orchestration, change management, and value realization.
Lead client-facing workstreams, managing project scope, timelines, risks, governance, executive communications, and stakeholder alignment.
Partner with client executives and cross-functional business and technology stakeholders to facilitate governance, drive decisions, and align complex transformation programs.
Advise clients on leading practices for program governance, PMO operations, delivery management, and transformation execution.
Lead transformation workstreams across business process improvement, technology delivery, implementation, testing, launch readiness, and operational optimization.
Lead executive steering committees, governance forums, and cross-functional workshops while developing executive-ready communications and recommendations.
Support engagement planning, quality assurance, issue and risk management, and successful client delivery.
Help develop and enhance Transformation Office Advisory methodologies, tools, and reusable assets that strengthen client delivery.
Support business development through client research, proposal development, and pursuit activities.
Mentor junior consultants, support recruiting efforts, and contribute to an inclusive, collaborative practice culture.
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.