Senior Consultant - Client Management

Brown & Brown Insurance

1d•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Axia Advisors, LLC is seeking a seasoned relationship manager to oversee and enhance client relationships within the healthcare industry. As the primary liaison for clients, you will deliver exceptional service, ensuring that project deliverables are precisely aligned with client objectives and needs. In this role, you will take a proactive approach to drive project success, facilitate seamless communication across internal and external teams, and maintain a deep understanding of the client’s scope of work (SOW), milestones, and key deliverables. Ideal Candidate The ideal candidate is a strategic thinker with a proven track record of success in the healthcare sector. They will possess exceptional organizational and interpersonal skills, thrive in dynamic environments, and demonstrate a commitment to consistently exceeding client expectations. Core Characteristics Professional Maturity: Demonstrates behaviors and attitudes that reflect emotional intelligence, accountability, and a strong sense of responsibility in the workplace. Leadership-Oriented: Leads by example and proactively communicates with senior leadership. Achievement-Driven: Embraces challenges with determination, even in the face of potential failure. Innovative: Thrives in unconventional settings and excels in tasks requiring creativity, adaptability, and the ability to navigate uncertainty. Resource Maximizer: Identifies and leverages strengths while fostering growth opportunities to enhance overall performance. Autonomous: Capable of working independently with minimal supervision. Dynamically Detail-Oriented: Balances meticulous attention to detail with a focus on overarching goals and the bigger picture. Critical Thinker: Utilizes logic, reason, and structured analysis to solve problems and evaluate solutions. Communication Skills: Articulates and presents ideas clearly and effectively, fosters collaboration, and ensures alignment across teams and stakeholders. Dependable: Demonstrates consistent reliability and accountability. Flexible: Effectively manages competing priorities in dynamic and fast-paced environments. Anticipatory: Develops a comprehensive understanding of stakeholder functions, processes, and dependencies to proactively address needs and drive initiatives forward.

Requirements

Extensive Healthcare Expertise: Over 10 years of experience in the healthcare industry, including managed care and commercial benefit sectors.
Client Relationship Management: Proficient in managing client relationships and addressing multifaceted project needs.
SOW Development: Skilled in creating comprehensive Statements of Work (SOW) to align with client objectives and project deliverables.
Strategic Business Planning: Experienced in developing and executing business plans to support and exceed project goals.
Executive Communication: Demonstrated excellence in written and oral communication, including presentations to high-level executives and leadership at all organizational levels.
Professionalism and Interpersonal Skills: Strong interpersonal abilities with a high level of professionalism in all interactions.
Independent and Collaborative Work: Capable of working autonomously while effectively navigating complex matrixed environments.
Problem-Solving and Attention to Detail: Adept at resolving challenges with a methodical, detail-oriented approach.
Emotional Intelligence: Exceptional ability to understand and manage emotions, fostering productive and positive relationships.
Conflict Resolution and Strategic Planning: Experienced in resolving conflicts and developing forward-thinking strategies.
Analytical Proficiency: Strong analytical skills for evaluating data, identifying trends, and informing decisions.
Business Plan Execution: Proven ability to build, adapt, and implement effective business plans that align with evolving client needs and market dynamics.
Adaptability: Skilled at reevaluating priorities and strategies to address changing client and market demands.
ROI Focused: Expert in prioritizing initiatives with the greatest return on investment.
Client-Centric Approach: Deep understanding of the complexities of client needs and the ability to deliver tailored solutions.
Time Management Expertise: Proficient in organizing, prioritizing, and tracking multiple projects, meeting deadlines, and managing competing priorities effectively.

Responsibilities

Client Relationship Management: Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients.
Scope and Deliverables Development and Management: Assist with preparation of written statement of work (SOW) requirements and manage project deliverables from inception to completion.
Customer Service Excellence: Ensure exceptional service delivery through personal efforts and guiding project team members.
Strategic Client Support: Provide proactive, personalized, and strategic support to deliver a seamless client experience.
Stakeholder Engagement: Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations.
Record Maintenance: Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables.
Process Standardization: Ensure consistent execution of tools, communication protocols, and project processes.
Process Improvement: Analyze project workflows, identify gaps, and implement corrective actions, including managing escalations as needed.
Quality Assurance: Conduct reviews to ensure deliverables align with client goals and project requirements.
Multitasking and Data Analysis: Manage multiple projects, analyze data, and disseminate findings to relevant departments.
Timely Deliverables: Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues.
Industry Knowledge: Utilize advanced analytical skills and in-depth knowledge of the marketplace and healthcare industry to build strong client relationships and develop effective, informed project strategies.
Goal Evaluation and Adjustment: Collaborate with the executive sponsor and team to evaluate progress and refine goals as necessary.