Senior Service Management Consultant

InfoConsulting Group

23h•Remote

About The Position

InfoConsulting is a rapidly growing international technology and management consulting firm, specializing in the latest ERP technologies to enhance client operations. We are expanding globally and are an IFS Elite Partner, recognized as IFS Partner of the Year. Our company culture fosters collaboration, responsibility, and openness, valuing professionalism, commitment, creativity, and trust. We are seeking to expand our team in Australia by hiring a Senior Service Management Consultant to support our growth. The ideal candidate will have strong experience in service management platforms, with backgrounds in competing or adjacent solutions like ServiceNow, SAP, Oracle, Microsoft Dynamics, Salesforce Field Service, ClickSoftware, Maximo, Pronto, TechnologyOne, Infor, or similar enterprise solutions being highly encouraged. IFS knowledge is considered an asset.

Requirements

Minimum 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or equivalent role.
Proven delivery experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management programs.
Strong experience in one or more enterprise platforms outside IFS, such as ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or similar.
Experience leading workshops, requirements gathering, and business process redesign.
Strong understanding of operational service environments such as utilities, construction, engineering, mining, facilities management, logistics, or field services.
Strong presentation skills with confidence leading customer workshops.
Excellent spoken and written English.

Nice To Haves

IFS knowledge will be an asset.

Responsibilities

Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities.
Facilitate future-state design discussions across service management and asset-intensive operations.
Translate business requirements into practical solution approaches.
Challenge inefficient legacy processes and recommend best-practice operating models.
Support end-to-end implementation projects from discovery through go-live.
Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution.
Prepare functional design documents, process maps, user stories, and backlog items.
Work closely with technical teams on integrations, reporting, and data requirements.
Support testing cycles, training, cutover, and hypercare activities.
Build trusted relationships with customer sponsors, operational managers, and frontline users.
Present clearly to executive and operational audiences.
Manage workshops professionally and drive decisions to closure.
Communicate risks, dependencies, and recommendations with confidence.
Deliver high-quality outputs on time and to agreed standards.
Support scope management and identify change impacts early.
Contribute to strong project margin outcomes through disciplined delivery.