Senior Consultant, Child Support Enforcement Project Manager

Guidehouse • Washington, DC

1d • $98,000 - $163,000 • Remote

About The Position

As part of a multidisciplinary team, serve as the Project Manager for federal child support enforcement modernization support initiatives focused on child support technology modernization, program operations, certification readiness, and systems transformation. Lead day-to-day project execution, manage team activities and deliverables, coordinate with federal staff, state IV-D agencies, technology partners, and project teams, and provide strategic direction to support modernization planning, implementation oversight, risk management, and long-term program effectiveness.

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelors Degree
• FIVE (5) or more years of professional experience, including direct project management experience leading complex federal, state, or human services initiatives.

Nice To Haves

• Bachelor’s or Masters degree in human services, social work, public administration, business administration, information systems, project management, or a related field.
• Project Management Professional (PMP) certification or other recognized project/program management certification.
• Demonstrated experience managing projects, teams, workplans, schedules, deliverables, risks, issues, dependencies, and competing priorities.
• Experience providing oversight, strategic direction, and quality control across multidisciplinary teams and complex workstreams.
• Experience managing client relationships, facilitating decision-making, preparing leadership communications, and coordinating across federal, state, vendor, and internal stakeholders.
• Direct experience supporting child support enforcement (IV-D) programs, state child support agencies, federal child support initiatives, or related human services programs.
• Strong understanding of the child support enforcement program, including IV-D program operations, policy considerations, federal-state roles, modernization drivers, and system certification context.
• Experience supporting child support technology modernization, system implementation, certification readiness, APD development or review, feasibility studies, procurement activities, or federal funding requests.
• Experience with governance, vendor oversight, project performance monitoring, risk management, stakeholder engagement, and implementation planning.
• Ability to translate complex program, policy, technical, financial, and operational concepts into actionable recommendations for federal and state stakeholders.
• Excellent organization, communication, facilitation, collaboration, and leadership skills.
• Ability to manage multiple priorities, anticipate client needs, drive accountability, and deliver high-quality products in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and project tracking tools.
• Experience supporting federal child support modernization initiatives with the Office of Child Support Services (OCSS), Office of Child Support Enforcement (OCSE), or similar federal-state program environments.
• Exposure to specific modernization approaches such as system transfers, re-platforming, refactoring, modular modernization, shared services, or phased implementation.
• Experience supporting federal approval, oversight, or assurance activities, including IV&V, certification reviews, APD strategy, or modernization investment planning.
• Experience using expenditure reporting, financial trend analysis, cost-benefit considerations, or performance metrics to inform strategic modernization decisions.
• Familiarity with analytics, dashboard development, visualization tools, or portfolio reporting used to support executive decision-making.
• Familiarity with human-centered design, business process improvement, interoperability, reusable assets, or continuous improvement approaches in public-sector technology environments.

Responsibilities

• Provide project management leadership and oversight for child support enforcement modernization, program operations, and systems transformation support activities.
• Manage project workplans, schedules, milestones, deliverables, staffing assignments, and internal coordination to ensure timely, high-quality execution.
• Provide strategic direction across workstreams, helping the team translate federal and state priorities into actionable plans, decision points, and client-ready products.
• Oversee risk, issue, and dependency management, including identifying project risks, developing mitigation strategies, escalating concerns, and tracking resolution.
• Manage and provide direction to a multidisciplinary team supporting CSE modernization activities, including program, policy, technology, data, research, and communications workstreams.
• Serve as a primary client-facing point of coordination, maintaining strong relationships with federal staff, state IV-D agencies, technology partners, and internal leadership.
• Oversee support for the review and analysis of Advanced Planning Documents (APDs), feasibility studies, certification materials, modernization roadmaps, procurement strategies, and implementation plans.
• Guide development of modernization frameworks, playbooks, procurement guidance, reusable assets, knowledge management resources, and technical assistance products.
• Lead planning and facilitation for interviews, workshops, listening sessions, stakeholder engagement activities, and client meetings.
• Oversee analysis of modernization portfolios, project performance, certification readiness, financial data, governance structures, vendor performance, and implementation risks.
• Review and guide executive briefings, reports, strategic communications, presentations, decision memoranda, dashboards, portfolio analyses, and implementation support materials.
• Coordinate across data, technology, and program teams to identify modernization opportunities, lessons learned, leading practices, and cross-state trends.
• Support continuous improvement by monitoring project performance, strengthening internal processes, improving quality controls, and ensuring lessons learned inform future work.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior