Child Support Enforcement Specialist

Commonwealth of Pennsylvania•Dauphin County, PA

16h•Hybrid

About The Position

The Bureau of Child Support Enforcement (BCSE) is seeking a driven, dedicated Child Support Enforcement Specialist to join our Division of Central Operations team. In this role, you will complete meaningful, high-impact work that directly improves the lives of children and families across the state. This is a challenging, deeply rewarding career that offers stability, purpose, and a supportive team environment. This position provides strong customer service and detailed support within the child support system while interpreting federal, state, and program regulations. You will oversee multiple enforcement programs, answer the BCSE Helpline, and review paternity forms to ensure accuracy. You will have an opportunity to utilize your strong Microsoft Office skills, your ability to manage multiple priorities, and your positive, team-oriented approach.

Requirements

Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or A bachelor’s degree; or An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
Meet the PA residency requirement.
Be able to perform essential job functions.
Pass an enhanced background check prior to beginning employment due to access to Federal Tax Information (FTI). This includes a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

Strong Microsoft Office skills
Ability to manage multiple priorities
Positive, team-oriented approach

Responsibilities

Provide assistance to callers and partners by answering questions and explaining child support processes
Examine documents and information to ensure accuracy and compliance with program standards
Process interstate requests, forms, and packets in accordance with required rules and time frames
Educate agencies, staff, and the public on policies, procedures, and paternity requirements
Manage, track, and update records, forms, and data while maintaining confidentiality
Use multiple software systems and databases to research information and verify case details