Child Support Technician (Enforcement Technician) (4882-12)

Hamilton County Government•Cincinnati, OH

3d•Hybrid

About The Position

This position involves interviewing obligees and obligors to determine service needs, explaining rights and responsibilities, and processing cases using the Support Enforcement Tracking System (SETS). The role requires verifying demographic data, maintaining production standards, setting up new cases, and researching case information. Responsibilities include issuing investigative reports, recommending contempt citations, preparing court paperwork, verifying and updating financial balances, and negotiating payment amounts for arrearages. The technician will compute current support using state guidelines, respond to inquiries, and collaborate with other divisions and states for interstate actions. Additionally, the role involves scheduling appointments, maintaining confidentiality, demonstrating professional behavior, submitting reports, updating the Child Support Enforcement Manual, and appearing at hearings and meetings. The position also includes performing other related duties as assigned.

Requirements

Associate degree or equivalent of an associate degree (94 credit hours); OR two (2) years Job & Family Services experience. OR four (4) years' experience in customer service or collections work; or equivalent.

Nice To Haves

Knowledge of principles of interviewing.
Knowledge of federal and state laws and rules governing public assistance and child support.
Knowledge of agency policies and procedures governing assigned area.
Knowledge of case preparation techniques.
Knowledge of effective oral communication.
Knowledge of technical writing.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to calculate fractions, decimals and percentages.
Ability to use proper research methods in gathering data.
Ability to gather, collate and classify information about data, people or things.
Ability to handle sensitive inquiries from and contacts with officials and general public.
Ability to prepare meaningful, concise and accurate reports.
Skill in computer terminal usage.

Responsibilities

Interviews obligees and obligors at the CSEA as necessary for determination of services needed.
Explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS.
Using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.
Verifies obligee and obligor demographic data.
Maintains production standards for case processing and interviewing.
Sets up new cases.
Researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available.
Issues investigative reports, findings and recommendations to the court.
Recommends contempt citations.
Prepares paperwork for court orders, entries, affidavits, petitions, etc.
Verifies balances via audits and distributions.
Updates financial balances based on court findings and administrative reviews.
Receives and posts payments.
Monitors and adjusts financial accounts to ensure proper disbursement of payments.
Negotiates/mediates with obligees and obligors on amounts to be paid on arrearages.
Computes current support using the mandated State Child Support Guidelines.
Receives and responds to telephone calls and correspondence.
Works in conjunction with the Family and Adult Assistance Division when CSEA cases have a record of public assistance.
Works in conjunction with the Children’s Services division for cases involving IV-E custody.
Works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA).
Schedules/reschedules clients for appointments.
Complies with confidentiality law and regulation.
Demonstrates courteous and professional behavior to clients and co-workers.
Compiles and submits to line supervisors all statistical and activity reports as scheduled.
Reviews and updates Child Support Enforcement Manual as needed.
Computes arrearages owed to the Ohio Department of Human Services.
Completes random moment sample RMS data for submission to RMS coordinator.
Appears at state hearings and court hearings.
Attends staff meetings to discuss regulations and any revisions in procedures.
Attends conferences, training sessions and workshops to give or receive information pertaining to CSEA operations.
Performs other related duties as assigned

Benefits

11 Paid Holidays
Immediately Begin Accruing Paid Vacation and Sick Time
Earned Personal Days
Paid Parental Leave
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision
Employer-Paid Life Insurance
Long-Term Disability
Tuition Reimbursement
Public Service Loan Forgiveness Eligibility
Free On-Site Parking
Wellness Incentives
Robust Employee Assistance Program
Access to Free Medical and Rx through Marathon Health
Expansive Behavioral and Mental Health Resources