Case Aide - Child Support Enforcement

Scott County Community Development Agency•Shakopee, MN

1d•$26 - $39•Onsite

About The Position

Under general direction of the Child Support Supervisor, performs a variety of tasks related to the management of a caseload: enters data into the computer system for case initiation; interviews obligee/obligors to gather the maximum amount of information for the system; monitors child support cases for compliance with court ordered payment plans and support obligations, as established by the court; assists in advanced location efforts; assists with interstate document processing and direct income withholding, and performs other related work as assigned. The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.

Requirements

High school diploma or GED and four years related legal (family law), administrative, customer services, or human services experience in a direct or support service function.
High school diploma or GED plus one year of post-secondary education and two years of experience
Associate's Degree in a Human Services program or paralegal and one year of experience
Bachelor's Degree in a Human Services program or paralegal
Computer experience and ability to multi-task in a demand-driven work environment is a must!
A reliable form of transportation for the performance of work responsibilities is required.

Nice To Haves

Preference given for county or state child support, case aide, or collections experience, court/family law experience with service of process and court filings.

Responsibilities

Schedules and completes intake interviews with applicants to obtain factual information in completing the necessary paperwork to open and maintain cases. Enters data into the computer system.
Performs process serving of legal documents and follow up activities.
Coordinates and collaborates with multiple technical systems, county departments, and outside agencies to resolve issues to assist clients.
E-files all legal, time sensitive paperwork into court administration system and ensures it is properly coded to protect all private/non-public, sensitive data.
Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
Schedules and performs all aspects of Genetic Testing and ensures proper procedures are followed to protect the chain of custody.
Manages the arrears only and monitor only cases for payments and compliance with court orders. Makes recommendations to Child Support Officers with regard to delinquent accounts to proceed with appropriate court action. Negotiates with customers to increase compliance with payments and money owed.
Reviews files and contacts parties and/or employers to obtain additional information regarding employment status, availability of health insurance, address information, and updating the necessary computer system to reflect changes.
Processes non-public assistance applications, public assistance, and foster care referrals to assure cases are properly set up in the computer system.
Responds to intake calls/walk-ins; triages, assesses, prioritizes, and coordinates an appropriate response; provides information and referral resources to support caller/walk-in or coordinates staff response based on assessment of urgency.
Works on special projects and reports as assigned.
Attends meetings, workshops, trainings, and conferences at the discretion of the supervisor.
Works the hours and/or shifts assigned and begins and ends work on time. Occasional offsite training is required.
Performs other related duties as required or assigned.