Senior Consultant, AI Enablement and Work Redesign

American Bureau of Shipping•Knoxville, TN

About The Position

The Senior Consultant, AI Enablement & Work Redesign supports AI, automation, and workforce transformation initiatives that improve business performance, efficiency, and employee effectiveness. As part of the ABS Group Digital Solutions AI Center’s Delta team, this role partners with operations and business stakeholders to identify opportunities for AI-enabled process improvement, support solution implementation, and drive adoption of approved technologies. Working under senior and technical guidance, the Senior Consultant combines business analysis, process improvement, change management, and technology enablement to optimize workflows through automation, AI augmentation, and human-led execution. The role primarily takes place in an office environment, with occasional travel to client locations, including industrial facilities, field sites, or other operational environments. Site visits may involve walking, climbing, and other light physical activity.

Requirements

Bachelor's degree or equivalent experience.
5+ years of relevant professional experience in consulting, process improvement, business analysis, technology enablement, or related fields.
Ability to quickly learn and apply AI, automation, and low-code/no-code technologies, including ABS's AI platform and approved Microsoft and Oracle solutions.
Strong analytical, problem-solving, and business process improvement skills.
Effective written and verbal communication skills, including the ability to engage technical and non-technical audiences.
Experience gathering requirements, documenting workflows, and supporting solution implementation.
Understanding of generative AI, agent-based workflows, enterprise AI tools, and appropriate governance controls.
Ability to manage multiple priorities, meet deadlines, and maintain high-quality deliverables.
Working knowledge of change management principles and employee adoption practices.
Strong collaboration and relationship-building skills across cross-functional teams.
Demonstrated accountability, professionalism, and sound judgment when handling sensitive information.
Familiarity with performance metrics, business KPIs, and benefits realization tracking.
Knowledge of ABS Health, Safety, Quality, and Environmental Management System requirements.

Responsibilities

Support AI, automation, and work redesign projects by delivering assigned workstreams within scope, timeline, and budget expectations.
Collaborate with project teams, provide status updates, and identify risks, dependencies, and support needs.
Build relationships with stakeholders to understand business goals, operational challenges, and improvement opportunities.
Conduct interviews, workshops, workflow assessments, and operational analyses to document current-state processes and performance metrics.
Evaluate processes for automation, AI augmentation, or continued human execution, considering business value, feasibility, risks, and adoption requirements.
Configure, test, and deploy prototype solutions using ABS's AI platform and approved Microsoft and Oracle technologies.
Develop business requirements, user stories, testing scenarios, and acceptance criteria while coordinating with development and application teams.
Design future-state workflows, including interactions between employees, AI agents, and enterprise systems.
Support testing, user acceptance, and implementation activities while documenting feedback, defects, and enhancement opportunities.
Perform quality assurance reviews of project deliverables and AI-generated outputs to ensure accuracy, usability, and compliance.
Assist with knowledge-base management, governance documentation, and AI lifecycle activities including monitoring, maintenance, and support processes.
Support organizational change initiatives through communications, training materials, coaching, AI literacy efforts, and adoption activities.
Track business outcomes, user adoption, efficiency gains, and other performance measures; communicate results and recommendations.
Identify opportunities to expand AI, automation, and consulting services within ABS and for external clients.
Adhere to all AI governance, data privacy, security, and ABS HSQE requirements.