Learning and Development Senior Consultant, AI Fluency Enablement

Huntington National Bank•Columbus, OH

5d•Onsite

About The Position

The Senior Learning & Development Consultant, AI Fluency Enablement, leads enterprise initiatives that build colleague capability and accelerate responsible AI adoption across Huntington. The role translates enterprise AI priorities into practical solutions that help colleagues use AI effectively in their daily work, drawing on expertise in learning strategy, performance consulting, workforce capability, change adoption, knowledge curation, and AI enablement. The consultant partners with AI Transformation, business leadership, Talent, Technology, Risk, Compliance, Legal, Communications, and subject matter experts, facilitators, and champions. The role owns enablement strategy, solution design, adoption support, content practices, and measurement. It does not define enterprise AI strategy, set governance standards, select AI technologies, or lead business-segment transformation. This position leads AI fluency strategy and solution design, establishes practices for content and knowledge enablement, consults with and influences enterprise stakeholders, develops adoption and community enablement, and measures results to support continuous improvement. The position is office-based; specific work arrangements are provided by the hiring team, and certain positions may be eligible for flexible arrangements combining office and work-from-home time. The position is exempt from overtime pay. Compensation varies based on factors including location, experience, and education. Colleagues are eligible to participate in an applicable incentive compensation plan.

Requirements

Bachelor's degree or equivalent related experience.
At least 7 years of progressive experience in Learning & Development, Organizational Effectiveness, Workforce Enablement, Change Management, or a related discipline.
Demonstrated business acumen and experience translating business priorities, processes, and risk considerations into practical solutions.

Nice To Haves

Performance-consulting experience diagnosing business and workforce needs, influencing leaders and stakeholders, and architecting scalable learning and non-learning solutions from discovery through implementation.
Experience independently leading multiple complex, cross-functional initiatives through planning, stakeholder alignment, risk management, implementation, measurement, and continuous improvement.
Expertise applying adult learning, workforce capability, organizational development, systems thinking, and change-adoption practices to complex business challenges.
Experience defining success measures and using data and stakeholder insights to evaluate capability, adoption, behavior change, and business impact.
Experience applying generative AI tools and leading AI capability-building, workforce enablement, or adoption initiatives within responsible-use, risk, privacy, and governance expectations.
Strong consulting, facilitation, written communication, presentation, and executive-influence skills.
Advanced expertise in generative AI enablement, role-based capability development, AI-supported work practices, and enterprise-scale adoption.
Experience with learning management systems, digital learning platforms, Microsoft 365, and modern authoring tools.
Experience building communities of practice, champion networks, or peer-learning ecosystems.
Experience with knowledge curation, content governance, or AI-ready content practices.
Experience in financial services or another regulated industry.
Relevant change-management, project-management, learning, or organizational-development certification.

Responsibilities

Lead enterprise AI Fluency initiatives across business segments and stakeholder groups.
Diagnose business, performance, and workforce needs and recommend appropriate learning and non-learning solutions.
Design and maintain scalable resources, including facilitation guides, toolkits, playbooks, communications, job aids, prompt libraries, and self-service learning tools.
Partner with AI experts to keep solutions current and integrate AI Fluency into onboarding, leadership enablement, and workforce initiatives.
Establish standards and lifecycle practices for AI Fluency resources, prompt libraries, use cases, playbooks, and job aids.
Work with content owners and subject matter experts to improve content accuracy, consistency, quality, and accessibility.
Organize content so colleagues can find and use it through enterprise search, Copilot, and learning platforms.
Promote content practices that encourage reuse, reduce duplication, and improve the colleague experience.
Serve as a trusted consultant to AI Transformation Directors, Craft Owners, business leaders, and enterprise stakeholders.
Architect and recommend scalable learning and non-learning solutions for enterprise and local business needs.
Influence leaders, align stakeholders with differing priorities, and communicate recommendations to technical and non-technical audiences.
Navigate ambiguity and balance business priorities, colleague readiness, risk, and resources when recommending solutions.
Lead adoption strategies that build awareness, confidence, participation, and responsible AI use.
Address adoption barriers through learning, communication, performance support, and reinforcement.
Build communities of practice, champion networks, and peer-learning opportunities to support local adoption and share successful use cases.
Equip leaders, facilitators, champions, and business partners with guidance, resources, and coaching.
Define measures connecting learning, capability, adoption, and behavior change to business priorities and outcomes.
Use quantitative and qualitative data to evaluate effectiveness, identify barriers and opportunities, and demonstrate value.
Prepare executive-ready progress updates and recommendations.
Recommend improvements to solutions, communications, resources, and content practices based on evidence and stakeholder feedback.