Senior Construction Services Manager

Dutch Bros Coffee • Phoenix, AZ

81d • Hybrid

About The Position

As our Senior Construction Services Manager, you will be the bridge between construction and the first coffee served. You’ll manage the support team and processes within the construction process for new builds, scrapes-and-rebuilds, and major renovations. Your mission is to assist in the delivery of high-quality, brand-standard facilities on time and under budget while navigating the high-speed demands of the QSR industry.

Requirements

• 7+ years of progressive commercial construction experience, with QSR or retail experience preferred.
• Experience leading and developing a construction support team, establishing priorities, workflows, and service-level expectations to support Field Construction operations
• Demonstrated ability to evaluate, streamline, and improve construction processes, developing scalable tools, SOPs, and best practices that improve efficiency and execution
• Strong financial acumen, including developing project budgets, forecasting, cost control, variance analysis, and providing recommendations to maintain projects within budget
• Experience supporting value engineering efforts, identifying cost-saving opportunities while balancing design intent, quality, schedule, and operational requirements
• Strong understanding of architectural and MEP design, with the ability to review plans, identify potential construction impacts, and collaborate with Design, Construction, and external partners
• Proficiency with construction/project management platforms such as Procore, Lucernex, or similar, with the ability to leverage data to drive project decisions
• Advanced proficiency in Microsoft Office Suite, particularly Excel, with the ability to analyze complex project and financial data and communicate recommendations to senior leadership
• Proven ability to influence cross-functional stakeholders, partnering with Field Construction, Design, Development, Finance, and external vendors to drive projects from planning through execution

Responsibilities

• Manage the Construction Coordinator team to deliver support to the field Construction Teams necessary to meet organizational NSO goals.
• Qualify, bid, and manage General Contractors and specialized QSR vendors (HVAC, equipment, signage, and POS integrators).
• Manage "Total Project Cost" (TPC), review change orders with a critical eye, and ensure projects hit financial benchmarks.
• Develop and maintain a database of accurate historical construction costs.
• Maintain accurate budget templates for BTS, ground leases, and conversions utilizing estimating skills and historical data.
• Act as the primary liaison between Real Estate, Design, Equipment Purchasing, and Franchisees/Operations.
• Conduct site visits to ensure structural integrity, brand compliance, and adherence to health and safety codes.
• Identify bottlenecks in the build phase and implement strategies to shave days off the construction schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed