Senior Constituent Affairs Specialist - West

Wounded Warrior Project•San Diego, CA

10d•Hybrid

About The Position

The Senior Constituent Affairs Specialist assists the Grassroots Regional Director with developing and implementing Wounded Warrior Project’s congressional casework efforts and oversees the day-to-day management of congressional liaison operations. The role liaises with congressional offices, including state and district staff, and other state officials to educate them about WWP programs, services, and support capabilities for post-9/11 wounded, ill, or injured veterans and their families. It also manages congressional referrals and casework, connecting veteran constituents with WWP programs, partners, and federal resources. The specialist supports constituent affairs strategy, maintains relationships with government and community stakeholders, and contributes to cross-organizational advocacy initiatives. The position requires knowledge of legislative priorities and the military and veteran service organization communities, as well as strong communication, presentation, organizational, and analytical abilities. The work is in a general, temperature-controlled office environment, with up to 50% travel. WWP describes the schedule as a flexible hybrid arrangement of three days in the office and two days working from home.

Requirements

At least three years of experience coordinating casework and communicating with constituents.
At least three years of experience building and managing relationships with external stakeholders, such as government officials, community partners, or nonprofit organizations.
At least two years of experience consistently delivering in-person presentations or public speaking in professional settings.
At least one year of experience supporting or engaging in legislative, advocacy, and policy-related activities.
Bachelor’s degree in a relevant field; an equivalent combination of applicable education, training, certification, and experience may be considered in lieu of a degree.
Ability to obtain ASIST Certification within one year of hire.
Understanding of WWP’s mission, values, programs, and services and their impact on wounded warriors and their families.
Ability to interact effectively with diverse individuals and build working relationships and networks, including with lawmakers and their staff.
Knowledge of the legislative process, public policy, advocacy issues, and procedures.
Advocacy experience and understanding of challenges faced by military and veteran populations, including military families.
Strong written and verbal communication, presentation, organizational, time-management, strategic-thinking, and analytical skills.
Ability to adapt to changing priorities, meet deadlines, assess complex information, develop solutions, establish credibility, influence others, and drive change.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
High energy, initiative, motivation, creativity, and commitment to the organization’s mission and high ethical standards.

Nice To Haves

Five years of experience coordinating casework and communicating with constituents.
Four years of military experience or experience working with veterans or military service organizations.
Three years of experience working in a congressional office or an executive branch office.
Three years of experience working with a nonprofit organization.
Three years of professional public speaking experience, including formal presentations and/or briefings.
ASIST Certification.

Responsibilities

Support the Grassroots Regional Director in developing and implementing a constituent affairs strategy to engage Members of Congress and staff in addressing veteran constituents’ needs through WWP programs, partners, and federal resources.
Brief Members of Congress, their staff, and state officials on WWP programs, services, and support capabilities, and establish direct referral channels.
Receive and manage congressional referrals and resulting casework, ensuring timely responses and consistent communication with congressional offices and appropriate staff.
Maintain data and reports on inquiries and referrals from congressional offices seeking assistance for post-9/11 wounded, ill, or injured veteran constituents.
Help coordinate and execute in-person district events involving WWP Alumni and elected officials.
Maintain and update Constituent Affairs materials and documents, including educational presentations, marketing materials, internal briefs, and program-related documents.
Provide timely and relevant congressional casework updates to WWP senior leadership.
Establish and manage relationships with congressional offices, federal agencies, and state government entities as needed.
Collect and analyze casework data to help Grassroots and Government Affairs teams identify and track trends affecting post-9/11 veterans and their families.
Support planning and execution of advocacy initiatives, including Capitol Hill advocacy fly-ins, the WWP Project Advocacy Newsletter, webinars, and grassroots activities such as calls to action.
Represent WWP at events, meetings, discussions, hearings, and conferences as needed or directed.
Maintain knowledge of WWP’s legislative priorities and those of military service organizations and veteran service organizations.
Attend and participate in required training and meetings.
Perform other related duties as assigned.

Benefits

Flexible hybrid work schedule: three days in the office and two days working from home.
Medical and prescription drug coverage, including family members.
Dental coverage, including family members.
Vision coverage, including family members.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
Employee Assistance Program.
401(k) retirement plan.
Competitive PTO package.
Sick leave.
Family Care Leave.
Paid holidays.
Birthday holiday.
Education assistance.
Teammate Wellness Program.
Bereavement leave.
Competitive pay and performance incentives; the position may be eligible for an annual performance incentive.