Senior Compliance Analyst

Berkadia • Ambler, PA

3d

About The Position

The Senior Analyst supports the Servicing organization by evaluating business processes, identifying operational risks, and developing and monitoring controls designed to mitigate those risks. This role partners closely with business leaders and cross-functional teams to strengthen the control environment, improve processes, and promote consistent execution of established policies and procedures.

The Senior Analyst reviews workflows and business practices, assesses the effectiveness of existing controls, identifies control gaps and opportunities for improvement, and supports the development and implementation of sustainable solutions. The role serves as a trusted partner to the business, helping teams balance operational effectiveness with sound risk management practices.

Requirements

• Strong understanding of operational risk management, internal controls, process improvement, or related disciplines.
• Ability to assess complex business processes and translate identified risks into practical controls and solutions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Demonstrated ability to identify root causes and recommend sustainable process improvements.
• Strong written and verbal communication skills, including the ability to explain risk and control concepts to stakeholders at varying levels of the organization.
• Ability to build productive relationships across business and corporate functions.
• Sound judgment and discretion when handling confidential or sensitive information.
• Bachelor's degree or equivalent combination of education and relevant experience.
• At least 5 years of experience in business controls, operational risk, compliance, audit, process improvement, loan servicing, or a related function.

Nice To Haves

• Knowledge of the commercial real estate industry and/or loan servicing operations.

Responsibilities

• Evaluate Servicing processes and workflows to identify operational risks, control gaps, process inconsistencies, and opportunities for improvement.
• Design, document, implement, and monitor business controls that mitigate identified operational risks.
• Perform periodic control reviews and testing to assess whether established controls are operating as intended.
• Partner with business leaders and subject matter experts to understand processes, risks, and potential control implications.
• Recommend process and control enhancements that improve operational effectiveness while maintaining appropriate risk mitigation.
• Develop and maintain process documentation, control documentation, procedures, and job aids.
• Analyze control results and business data to identify trends, recurring issues, or emerging areas of risk.
• Prepare clear reporting for management regarding control effectiveness, identified risks, remediation progress, and areas requiring attention.
• Support business initiatives and process changes by identifying potential risks and appropriate controls before implementation.
• Collaborate with Compliance, Legal, Risk, Internal Audit, and other partners as appropriate to support the business control environment.
• Promote risk and control awareness across the Servicing organization through communication, guidance, and knowledge sharing.
• Maintain awareness of industry practices and relevant internal requirements that may affect Servicing processes and controls.
• Handle sensitive and confidential information with appropriate discretion.
• Perform other duties as assigned.

Benefits

• Monthly paid volunteer hours and donation matching to benefit communities.
• Employee Resource Groups.
• Fertility and family planning services.
• Up to 12 weeks of fully paid parental leave.
• Mental health care, including free counseling sessions.
• Tuition reimbursement.
• Pet insurance discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior