Senior Complex Casualty Claims Resolution Specialist - Northeast Region

Liberty Mutual • Orlando, FL

9d • Hybrid

About The Position

At Liberty Mutual, this role offers career development through coaching, technical training, mentoring, and internal mobility. The Senior Complex Casualty Claims Resolution Specialist manages high-severity personal lines auto and homeowners liability claims involving significant injuries, complex liability questions, attorney representation, and litigation. The specialist is empowered to make timely decisions within their authority and can collaborate with experienced leaders, technical specialists, legal partners, and other resources.

The position supports claims in the Eastern time zones. It is hybrid, with two days in the office, for employees living within 50 miles of a hub location; otherwise, it may be fully remote. Candidates in the Eastern or Central time zones are considered most ideal. Travel is approximately 10% for mediations, arbitrations, trials, or in-person events. Active engagement and reliable attendance during training are mandatory.

The role requires expert knowledge of coverage, liability, and complex claims handling, along with the ability to handle claims at the highest technical and complexity level. A bachelor's degree or equivalent experience and at least seven years of directly related experience are normally required. Proper licensing must be obtained as required. External candidates with an active Florida or Texas All-Lines Adjuster License and current continuing education may qualify for a $2,500 sign-on bonus.

Requirements

• Expert knowledge of coverage, liability, and complex claims handling procedures.
• Ability to handle claims at the highest technical and complexity level.
• Knowledge of state and federal laws in the adjuster's jurisdiction.
• Full working knowledge of claims operations and procedures.
• Excellent written and oral communication skills.
• Strong interpersonal, analytical, investigative, and negotiation skills.
• Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.
• Active engagement and reliable attendance during training.
• Ideal experience includes 5 or more years managing complex and litigated casualty claims.
• Homeowners claims experience.
• Deep expertise handling severe-to-catastrophic injuries and fatalities.
• Sound judgment and ability to thrive in a fast-paced, high-stakes environment.
• Professionalism, empathy, and exceptional communication skills.

Nice To Haves

• Active Florida or Texas All-Lines Adjuster License with current continuing education may qualify external candidates for a $2,500 sign-on bonus.
• Candidates located in the Eastern or Central time zones are considered most ideal.

Responsibilities

• Manage, investigate, and resolve claims.
• Investigate and evaluate coverage, liability, and damages, and settle claims within prescribed procedures and authority.
• Recommend ultimate resolutions on cases exceeding the specialist’s authority to local claims management and Home Office.
• Identify potentially suspicious claims and refer them to SIU; identify third-party subrogation opportunities.
• Prepare for and attend trials, hearings, and conferences as required.
• Communicate proactively and clearly with policyholders, witnesses, and claimants to gather claim information.
• Respond to written and telephone inquiries, including status reports, in a timely and professional manner.
• Ensure reserves are adequate and recommend reserve increases on cases exceeding authority.
• Contribute to innovation, positivity, and engagement through collaboration, continuous improvement, and participation in team initiatives.
• Prepare and deliver presentations by organizing relevant information, tailoring content to the audience, and communicating clearly and professionally.
• Protect the security of claims financial processing and information in claims files.
• Manage the practices and billing activities of outside and in-house counsel.
• May represent the company on matters involving state or federal regulatory agencies in the absence of the Claims Unit Manager.
• May participate in special projects or mentoring at the direction of local management.

Benefits

• Career development, coaching, technical training, mentoring, and internal mobility.
• Comprehensive benefits supporting employees' lives and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.
• Potential $2,500 sign-on bonus for qualifying external candidates with an active Florida or Texas All-Lines Adjuster License and current continuing education.
• Some roles may include commission and/or bonus earnings under the applicable compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior