Senior Complex Casualty Claims Resolution Specialist - Northeast Region

Liberty Mutual Insurance • Orlando, FL

10d • $75,000 - $154,000

About The Position

Liberty Mutual is hiring a Senior Complex Casualty Claims Resolution Specialist to manage high-severity personal lines auto and homeowner’s liability claims involving significant injuries, complex liability questions, attorney representation, and litigation. The specialist makes timely decisions within their authority and can work with experienced leaders, technical specialists, legal partners, and other resources when collaboration is needed. The company offers ongoing development, coaching, technical training, mentoring, and opportunities to pursue technical, leadership, litigation, specialty operations, quality, strategy, and other career paths.

The role may be hybrid for employees living within 50 miles of a hub location, with two days in the office; otherwise, it may be fully remote. Candidates in the Eastern or Central time zones are considered ideal because the position supports claims in the Eastern Time Zone. Travel is approximately 10% for mediations, arbitrations, trials, or in-person events. Active engagement and reliable attendance during training are mandatory.

The role requires expert knowledge of coverage, liability, and complex claims procedures, and the ability to handle claims at the highest technical and complexity level. A bachelor's degree or equivalent experience and at least seven years of directly related experience are normally required. The position also requires knowledge of state and federal laws in the adjuster's jurisdiction, strong communication and analytical skills, and the ability to obtain proper licensing as required.

Requirements

• At least 7 years of directly related experience, normally acquired through a bachelor's degree or equivalent experience.
• Expert knowledge of coverage, liability, and complex claims handling procedures.
• Ability to handle claims at the highest technical and complexity level.
• Knowledge of state and federal laws in the adjuster's jurisdiction.
• Full working knowledge of claims operations and procedures.
• Excellent written and oral communication skills.
• Strong interpersonal, analytical, investigative, and negotiation skills.
• Ability to obtain proper licensing as required.
• Active engagement and reliable attendance during training.

Nice To Haves

• 5 or more years managing complex and litigated casualty claims.
• Homeowner’s claims experience.
• Deep expertise handling severe-to-catastrophic injuries and fatalities.
• Strong judgment and ability to thrive in a fast-paced, high-stakes environment.
• Professionalism, empathy, and exceptional communication skills.
• External candidates with an active Florida or Texas All-Lines Adjuster License and current continuing education may qualify for a $2,500 sign-on bonus.
• Candidates located in the Eastern or Central time zones are considered ideal.

Responsibilities

• Manage, investigate, and resolve claims by evaluating coverage, liability, and damages, and settling claims within prescribed procedures and authority.
• Recommend ultimate resolution for assigned cases exceeding the specialist’s authority to local claims management and Home Office.
• Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
• Prepare for and attend trials, hearings, and conferences as required.
• Communicate proactively and clearly with policyholders, witnesses, and claimants to gather claim information.
• Respond to written and telephone inquiries, including status reports, in a timely and professional manner.
• Ensure reserves are adequate and recommend reserve increases for cases exceeding authority.
• Contribute to innovation, positivity, and engagement through collaboration, continuous improvement, and participation in team initiatives.
• Prepare and deliver presentations by organizing key information, identifying relevant facts and insights, tailoring content to the audience, and communicating clearly and professionally.
• Safeguard financial processing of claims and information contained in claims files.
• Manage the practices and billing activities of outside and in-house counsel.
• May represent the company on matters involving state or federal regulatory agencies in the absence of the Claims Unit Manager.
• May participate in special projects or mentoring at the direction of local management.

Benefits

• Comprehensive benefits supporting employees’ lives and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.
• Competitive bonus opportunity; eligible external candidates with an active Florida or Texas All-Lines Adjuster License and current continuing education may qualify for a $2,500 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior