Senior Competitive Intelligence Manager

PagerDuty•San Francisco, CA

1d•$145,000 - $220,000•Hybrid

About The Position

The Senior Competitive Intelligence Manager will build and run PagerDuty’s competitive intelligence program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights and effective strategies to win. You will report directly to the Senior Director of PMM Operations and will partner tightly with product marketing, product management, marketing, field enablement and sellers.

Requirements

Deep fluency in IT and Digital Operations
Track record of at least 5+ years of leading competitive intelligence for a product or product lines; SaaS B2B strongly preferred
Field focused, and obsessed with giving them the best messages, tools and approaches to differentiate PagerDuty
You excel at framing problems, balancing trade-offs, and synthesizing clear solutions
Ability to plan work, drive through ambiguity, and deliver timely, high-quality content
Ability to organize complex information, simplify, articulate essentials, and inspire the field
Desire to work with AI tools to automate and improve intelligence and content delivery

Nice To Haves

Deep fluency in the IT and Digital Operations
Fluency in SRE and DevOps domain
Technical aptitude - ability to have deeper conversations with engineers

Responsibilities

Define, execute, optimize the competitive intelligence program through feedback and engagement with cross-functional teams, stakeholders, and the field.
Equip sales team with key positioning and messaging - via battlecards, bulletins, internal training and enablement - to successfully navigate competitor activity as part of the sales process
Uncover competitive differentiation and have thorough knowledge of Win/Loss and competitor capabilities and claims
Monitor and assess competitor activity and report back to stakeholders and/or field in a timely manner
Train field teams regularly on latest competitor intelligence and strategies to win
Work with product and PMM team to articulate messaging, and approaches for GTM success
Provide independent view of win/loss via external interview program and reports back to Product, PMM and Marketing leadership
Speed and improve research and content delivery with AI and automation tools

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs