Senior Community Manager - MARVEL Strike Force

Scopely

9d•Hybrid

About The Position

Scopely is looking for a Senior Community Manager to join their Marvel Strike Force team within their Live Games division. This role can be remote in Canada or hybrid in Mexico City. Scopely is a global team of game lovers focused on developing, publishing, and innovating in the mobile games industry, connecting millions of players worldwide. Marvel Strike Force is a squad-based Hero Collector RPG featuring characters from the Marvel Universe.

Requirements

5+ years of experience in community, social, or player engagement.
Experience managing community programs for live-service games.
Strong judgment in player communication, prioritization, and escalation handling.
Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience.
Strong written and editorial instincts with the ability to adapt tone to different player situations.
Experience translating player sentiment into actionable recommendations.
Data-informed mindset with experience using engagement and feedback signals to improve outcomes.
Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment.

Nice To Haves

Experience with large midcore, live-operated F2P mobile games.
Strong collaborative approach with Marketing, Product, and Player Experience partners.
Experience supporting creator programs and community-led content initiatives.

Responsibilities

Own the relationship between the studio and the player community, acting as the voice of the game in community channels and the voice of the community within the studio.
Serve as a trusted advisor on player experience for Product and studio leadership.
Engage with players daily across all community channels, setting a standard for authentic, high-quality player engagement.
Translate community sentiment, emerging trends, and feedback into strategic insights and recommendations to shape product decisions.
Drive player communication strategy for major launches, sensitive topics, and high-impact player moments, creating and delivering communications across various formats (blogs, videos, social media, in-game messaging).
Communicate honestly about bugs, known issues, and incidents.
Own the strategy, health, and continuous improvement of community initiatives, campaigns, and player programs that foster belonging and player-to-player connection.
Partner proactively across the studio and with partners throughout feature development, launches, and releases to ensure player needs are represented.
Ensure the community is informed when the studio acts on player feedback.
Mentor Community Managers by sharing knowledge, improving processes, raising communication standards, and supporting team growth.