Senior Community Manager

Pure Storage•Raleigh, UT

2d•Onsite

About The Position

As our Senior Community Manager, you will serve as the strategic architect and public face of Everpure’s global customer community ecosystem. Embedded within the Performance, Education, and Knowledge (PEAK) team, your core purpose is to transform our digital and in-person networks into high-impact hubs for knowledge exchange, product adoption, and customer advocacy. By bridging the gap between technical expertise and community engagement, you will build strategic connections across Technical Services, Customer Success, and external advocates to cultivate deep brand loyalty. Operating with high autonomy, you will lead our community expansion and define how Everpure listens to, connects with, and inspires its global audience.

Requirements

Minimum 8 years working in community related position and team
Enterprise Community Leadership: Proven success designing and executing complex, high-growth digital community programs within an enterprise technology support or customer care ecosystem.
Strategic Communication & Technical Translation: Exceptional writing and editorial skills with a demonstrated ability to transform complex, technical infrastructure concepts into highly engaging digital content for a diverse audience.
Change Management & Technical Roadmapping: Strong capability in gathering software system requirements, managing external technology vendors, and implementing large-scale platform migrations or workflow optimizations.
Data-Driven Program Management: Advanced proficiency in leveraging project infrastructure tools (such as Jira or Smartsheet) and analytic frameworks to evaluate project outcomes, track behavioral KPIs, and optimize community engagement.

Responsibilities

Architect the Global Community Strategy: Design and execute the end-to-end digital and in-person community roadmap (including community.purestorage.com), aligning user-focused networks directly with core corporate growth objectives.
Cultivate Advocacy & Influence Networks: Identify, develop, and mobilize customer advocates and industry influencers, leveraging their collective technical expertise to amplify brand reach, foster organic peer-to-peer support, and accelerate product demand.
Orchestrate High-Impact Events & Content Portfolios: Create and curate high-value digital assets (videos, discussions, articles) while planning global user groups and virtual workshops that convert passive members into active participants.
Drive Platform Engineering & Vendor Roadmaps: Govern community technology systems—specifically driving technical requirements and vendor relationships across platforms like ServiceNow Community—to deliver a frictionless user experience.
Govern Performance Metrics & Community Health: Define and evaluate sophisticated, data-driven key performance indicators (KPIs) to monitor community health, tracking how engagement initiatives directly improve resolution times and overall customer satisfaction.