Sr. Community Manager - Omnia on Thomas & Aura at Midtown

Avanti Residential•Phoenix, AZ

About The Position

The Senior Community Manager is a strategic leader responsible for maximizing the performance and long-term success of the community through operational excellence, financial stewardship, and exceptional customer service. The role leads and develops the onsite team, drives key performance indicators, and works to deliver an outstanding resident experience while protecting and enhancing the value of the asset. As the market expert, the Senior Community Manager uses local market knowledge, competitive analysis, and revenue strategies to inform business decisions intended to improve occupancy, resident retention, and financial performance. As the systems expert, the manager champions company policies, technology, and operational processes to support compliance, data integrity, and consistent execution. The role fosters accountability and continuous improvement and partners with residents, vendors, ownership groups, and internal teams. It provides strategic oversight while supporting daily property operations as needed, prioritizing asset management, asset preservation, team development, and operational excellence. The position covers Omnia on Thomas and Aura at Midtown, a combined 478 units, and follows a Monday–Friday schedule. Avanti Residential describes its mission as enhancing communities, treating team members as leaders, and supporting personal and professional growth. Qualified candidates must complete a 45-minute Wonderlic pre-employment assessment to continue in the selection process.

Requirements

High school diploma or GED required.
At least 2 years of supervisory responsibility or previous Assistant Community Manager experience required.
Pass a criminal background screening before employment.
Valid driver's license and current vehicle insurance, or reliable transportation.
Complete the required 45-minute Wonderlic pre-employment assessment if minimum qualifications are met during resume screening.
Oral and written communication skills.
Strong organizational skills.
Ability to delegate and solve problems.

Nice To Haves

At least 4 years of property management experience preferred.
Working knowledge of resident and eviction laws preferred.
Familiarity with computerized property management software, preferably YARDI, preferred.
CAM certification preferred.

Responsibilities

Lead positive change-management behavior, including among residents.
Oversee resident, vendor, prospective resident, and guest inquiries and maintain professional relationships.
Help residents understand role specialization and appropriate communication channels.
Monitor monthly variances, report them, and provide detailed narratives.
Develop and implement resident-retention programs, including resident functions and special promotions.
Collaborate with the Service Manager to monitor and schedule maintenance activities and control expenses in accordance with policy.
Lead and develop the onsite team, drive KPIs, and foster accountability and continuous improvement.
Use local market knowledge, competitive analysis, and revenue strategies to support occupancy, retention, and financial performance.
Champion company policies, technology, and operational processes to support compliance, data integrity, and consistent execution.
Partner with residents, vendors, ownership groups, and internal teams to achieve business objectives.
Provide strategic oversight and support daily property operations as needed, prioritizing asset management and preservation, team development, and operational excellence.

Benefits

Performance- and KPI-based annual or quarterly bonuses, depending on position.
Apartment discount of up to 40%.
Continuing education and tuition reimbursement.
Generous PTO policy.
Medical, HSA, FSA, dental, vision, short-term disability, and long-term disability benefits, among others.
Company 401(k) match of 4%.
Avanti Shares Program, which awards employees a portion of company transactional profits, with returns increasing with tenure.
Avanti Cares Program for employees in financial need.
Tenure-based Anniversary Recess.
Avanti Advisors Program to help new hires with onboarding.