Sr. Community Manager - Omnia on Thomas & Aura at Midtown

AVANTI RESIDENTIAL LLC•Phoenix, AZ

3d•Onsite

About The Position

The Senior Community Manager is a strategic leader responsible for maximizing the performance and long-term success of the communities through operational excellence, financial stewardship, and exceptional customer service. The role leads and develops the onsite team, drives key performance indicators, and ensures an outstanding resident experience while protecting and enhancing asset value. As a market expert, the Senior Community Manager uses local market knowledge, competitive analysis, and revenue strategies to make business decisions that improve occupancy, resident retention, and financial performance. As a systems expert, the manager champions company policies, technology, and operational processes, ensuring compliance, data integrity, and consistent execution. The role leads by example, fosters accountability and continuous improvement, and partners with residents, vendors, ownership groups, and internal teams to achieve business objectives. It provides strategic oversight while supporting daily property operations as needed, prioritizing asset management and preservation, team development, and operational excellence. The position covers Omnia on Thomas and Aura at Midtown, with 382 and 96 units respectively, and follows a Monday–Friday schedule.

Requirements

High school diploma or GED required.
At least 2 years of supervisory responsibility or previous Assistant Community Manager experience required.
Strong oral and written communication skills.
Strong organizational skills.
Ability to delegate and solve problems.
Pass a criminal background screening before employment.
Valid driver's license and up-to-date vehicle insurance, or reliable transportation, required.
Complete the required Wonderlic pre-employment assessment if minimum qualifications are met during resume screening.

Nice To Haves

At least 4 years of property management experience preferred.
Working knowledge of resident and eviction laws preferred.
Experience with computerized property management software, preferably YARDI, preferred.
CAM certification preferred.

Responsibilities

Lead positive change management behavior.
Oversee resident, vendor, prospective resident, and guest inquiries and maintain professional relationships.
Help residents understand role specialization and appropriate communication channels, and lead change management for residents.
Actively monitor and report monthly variances and provide detailed narratives.
Develop and implement resident retention programs, including resident functions and special promotions.
Collaborate with the Service Manager to monitor and schedule maintenance activities and control expenses according to policy.
Lead and develop the onsite team and drive key performance indicators.
Use local market knowledge, competitive analysis, and revenue strategies to improve occupancy, resident retention, and financial performance.
Champion company policies, technology, and operational processes, ensuring compliance, data integrity, and consistent execution.
Partner with residents, vendors, ownership groups, and internal teams to achieve business objectives.
Support daily property operations as needed while prioritizing asset management, asset preservation, team development, and operational excellence.

Benefits

Performance- and KPI-based annual or quarterly bonuses, depending on position.
Up to 40% apartment discount.
Continuing education and tuition reimbursement.
Generous PTO policy.
Medical, HSA, FSA, dental, vision, short-term disability, and long-term disability benefits.
4% company match for 401(k).
Avanti Shares Program, through which employees receive a portion of company transactional profits; returns increase with tenure.
Avanti Cares Program providing assistance to employees in financial need.
Tenure-based Anniversary Recess.
Avanti Advisors Program to help new hires with onboarding.