Senior Community Coordinator I (Southern Hills)

WinnCompanies•Washington, DC

2d•$28 - $38

About The Position

Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs. WinnCompanies is looking for a Senior Community Coordinator I to join our team at Southern Hills, a 255-unit affordable housing community; Atlantic Gardens, a 108-unit affordable housing community; and Atlantic Terrace, a 195-unit affordable housing community, where all three properties are located in Washington, D.C. Community Coordinators are a core part of our property management team that supports and enhances the quality of life within one or more properties across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. You will also provide concierge and administrative support to the community.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
Past experience working in a resident service capacity at a multifamily property.
A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Advanced skills with Microsoft Office Suites and other web based applications.
Ability to produce complex documents, perform analysis and maintain databases.
Excellent customer service skills, positive attitude, and a strong work ethic.
Ability to manage multiple assignments and tasks.
Excellent organizational skills.
Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
Demonstrated success with partner management
Ability to work with a diverse group of people and personalities.
Ability to adapt successfully to changing situations and environments.

Nice To Haves

Bachelor's degree in Social Work, Business, Public Policy or related field.
HUD RSC certification.
Capacity to train and mentor others.

Responsibilities

Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Share resources, best practices, provide guidance and technical support to team and staff within the region through regional staff training and 1:1 consultation.
Onboard and mentor new community coordinators within the region as assigned by the Regional Manger, Connected Communities.
Participate in departmental projects, working groups, and committees that directly support and enhance Connected Communities.
Support regional and departmental training by assisting in their planning and coordination. Present trainings in partnership with team members.
Actively participate in professional development opportunities provided by the region, department, and Winn.

Benefits

Regular full-time US employees are eligible to participate in the following benefits:
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
To learn more, visit winnbenefits.com