Medical Office Receptionist - Southern Hills
About The Position
Comprehensive Cancer Centers of Nevada (CCCN) is seeking a Medical Office Receptionist to be based at the Southern Hills site in Las Vegas, Nevada. This role is within a fast-paced, high-volume oncology practice, providing care to patients in a successful health care organization. The Medical Office Receptionist will professionally greet and welcome patients and their friends/family, register and schedule appointments efficiently, and handle incoming calls, directing them to the appropriate personnel or relaying messages between patients and clinical staff. The position also requires supporting and adhering to the organization’s compliance program, including the Code of Ethics and Business Standards.
Requirements
- High school diploma or equivalent required.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying position.
- Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands and shifting priorities; demonstrates flexibility.
- Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
- Commits to Quality: Emphasizes the need to deliver quality products and/or services.
Nice To Haves
- Some receptionist or office experience preferred.
Responsibilities
- Greets patients and visitors to the office in a prompt, courteous, and professional manner.
- Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to examination.
- Collects, proofs for completeness, and files patient forms.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipts.
- Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages.
- Pages clinical personnel as appropriate.
- Communicates messages accurately and timely according to procedures.
- Checks patients out after examination.
- Schedules returning appointments in accordance with provider and/or office guidelines.
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments.
- Notifies appropriate staff of cancellations and makes notes in patient charts.
- Provides general administrative support by filing charts and forms.
- Maintains lobby area in a neat and orderly manner.
- Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
- May type memos and forms.
Benefits
- excellent benefits
- a team environment
- professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
