Medical Office Receptionist

DERMATOLOGY INC•Avon, IN

14h•Hybrid

About The Position

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team. The Medical Front Office Receptionist will work with the Office Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk.

Requirements

A High-school or higher graduate
Dependable, honest, dedicated and compassionate
Strongly detail-oriented and highly organized
Able to analyze situations and respond appropriately
Accountable for own actions and acceptive of constructive criticism
Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone and through social media
Experience with working in a fast-pace medical office
Experience with elevating customer service while maintaining efficiency
Experience with medical office scheduling software, EMA experience is a plus
Experience with insurance verification, including Medicare and Medicaid
Experience with insurance claims process
Available to work a Full-time plus position with weekly OT; hours are generally 6:30a-4:30p Monday – Friday; times will change based on daily provider schedule
Provide coverage at our Lebanon location, as needed
Work at assigned Indianapolis-area location: Avon
Provide rare coverage at other offices to assist with staffing needs

Nice To Haves

EMA experience is a plus

Responsibilities

Greet patients in a friendly, inviting manner – You are the face of the practice!
Verify demographic information and insurance documents at each visit
Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
Schedule appointments as directed by provider(s) and staff
Post any monies collected to correct patients encounter or account
Accurately balance and post batch daily
Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
Demonstrate understanding of front office job requirements by following the established workflow with no deviation
Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
Maintain accurate petty cash fund
Contact patients for schedule rebuilds when directed by provider or Office Manager
Light cleaning of patient waiting room, office etc.
Help maintain breakroom/refrigerator cleanliness
Complete projects as assigned by the Office Manager
Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.