Medical Office Receptionist

Nevada System of Higher Education•Buffalo Grove, IL

1d•Onsite

About The Position

The Medical Office Receptionist provides essential office support, including reception, scheduling, and patient assistance, to ensure a high-quality patient service experience. This role involves greeting patients, managing appointments, handling inquiries, processing payments, and performing various clerical duties to maintain smooth office operations.

Requirements

High school diploma, GED, or higher education completed.
One year of customer service work experience or interaction with the public required.
Proficient computer skills.
Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors, providing a congenial and hospitable customer service experience.
Refers patients and visitors to the appropriate department or resource.
Notifies appropriate resources of patient and visitor arrivals in a timely manner.
Ensures patient demographics and eligibility information are correct.
Receives and forwards telephone calls, taking and relaying messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co-pays and balances, and makes follow-up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner, utilizing knowledge of organizational policies and procedures.
Communicates with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for the work area and open mail.
Operates standard office machines including computer, calculator, photocopier, fax, and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies, and procedures.