Medical Office Receptionist

Valor Healthcare, Inc.•Okeechobee, FL

47m•Onsite

About The Position

Valor Healthcare is seeking a passionate Medical Office Receptionist to join their team at the Community Based Outpatient Clinic (CBOC) in Okeechobee. Valor Healthcare is a veteran- and physician-led provider of healthcare services for military personnel and government service members, committed to delivering high-quality care and a world-class patient experience. As a Medical Office Receptionist, the role involves providing prescribed medical treatment and personal care services to patients with diseases and injuries in the clinic, under the direction of a physician or mid-level provider. The receptionist will also collaborate with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and the expanded PACT Team, including family/caregiver, VA, and community-based services, in developing patient care plans.

Requirements

High School Diploma/GED or equivalent education
Strong computer skills
Demonstrated high quality customer service & organization skills
Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.)
Current certification in ACLS as specified by individual VAMC contract
Proficiency in written and spoken English.
Energetic and optimistic demeanor
This is considered a safety sensitive position.

Nice To Haves

EMR experience preferred
Minimum, 1-year experience in a clinical or call center environment (preferred).

Responsibilities

Actively assists with the administrative support related to patientcare.
Inputs all patients’ information into VISTA/CPRS.
Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
Check patients in and/or out of the clinic.
Schedule clinic appointments.
Answers phones and timely relays messages.
Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
Embrace and support new initiatives, whether clinical or operational.