Medical Office Receptionist

LifeStance Health • Aurora, CO

1d • Onsite

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Requirements

• High School Diploma or equivalent
• 2 years of customer service care experience; experience in healthcare is highly preferred
• Ability to multitask
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Nice To Haves

• Associate’s degree preferred
• Prior knowledge of OSHA/HIPAA regulations would be advantageous

Responsibilities

• Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc. , at the time of service.
• Provide patients with initial assessment paperwork , evaluate for completion , and accept electronic forms into the EHR system .
• Answering calls and provid ing patient support with miscellaneous inquires , payment related questions , release requests, etc.
• Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
• Assisting patients with s cheduling follow-up appointments, re scheduling a ppointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
• Assisting patients with Vsee access , Patient Por t al, and navigate LifeStance website platforms
• Answering emails and Patient Messages via Patient Portal and voicemails
• Auditing the scheduler daily for appointment cleanup
• Office upkeep and making sure common space is clean and clutter free
• General office duties, such as sorting the office mail , scanning documents, and E faxes
• Backup support to the Office Manager for the pre-appointment process es
• All o ther office duties as assigned by the Office Lead

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED