Medical Office Receptionist

Complete Health•Clay, AL

8h•Onsite

About The Position

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. This role is responsible for optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments. The receptionist also keeps appointments on schedule by notifying providers of patient arrivals and service delays, comforts patients by anticipating anxieties and answering questions, and maintains the reception area. Additionally, the role ensures the availability of treatment information by filing and retrieving records, maintains patient accounts by updating personal and financial information, and handles revenue collection and third-party claims. The position also involves managing business office inventory and equipment, responding to emergencies, and maintaining patient confidentiality. The receptionist contributes to the team effort and must be flexible to travel to other locations as needed.

Requirements

Experience working in a medical office preferred
Skillful and knowledgeable in all aspects relating to the front office of a busy medical clinic preferred
Must be a caring and compassionate person able to put patients at ease using excellent communication skills.
Computer proficiency is required, and software such as EMR (Athena), Word, Excel, and other programs are strongly preferred.
Must be able to read and write legibly.
Must be able to follow written and verbal instructions.
Must be flexible to travel and assist at other locations based on business needs and management direction.

Nice To Haves

Experience working in a medical office
Skillful and knowledgeable in all aspects relating to the front office of a busy medical clinic
Experience with EMR (Athena), Word, Excel, and other programs

Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Must be flexible to travel and assist at other locations based on business needs and management direction.