Medical Office Receptionist

Carolina Health Specialists • Myrtle Beach, SC

8h • Onsite

About The Position

Medical Office Receptionist needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. At least 1 year of experience working the front desk in a medical office and knowledge of insurance packages is required. Hours are 7:45 AM - 5:15 PM MON.-THURS.; 8:00 AM - 12:00 PM FRIDAYS. No nights or weekends!

Requirements

• Excellent computer skills
• Excellent customer service skills
• At least 1 year of experience working the front desk in a medical office
• Knowledge of insurance packages
• High school diploma or GED required
• Minimum of one year experience in customer service setting
• Preferably six months receptionist experience in health care setting
• Experience with office equipment
• One year experience in the medical field, in a medical office setting.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to Multi-task.

Nice To Haves

• 50 wpm typing skill preferred.
• May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.

Responsibilities

• Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions for check in and check out processes.
• Answers phone in pleasant manner and deals with customer needs expeditiously.
• Always maintains good customer service.
• Completes all necessary paperwork such as encounter forms, updates. Uses computer system to generate information necessary for billing.
• Checks patient in and/or out in a timely, professional manner and ensures that patients are not checked in late or after their scheduled time.
• Updates patient demographic information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Verifies and updates insurance and ensures that insurance packages are properly loaded during check-in process, and insurance cards are updated and on file.
• Ensures that patients are in network and eligible at time of service.
• Collects balances, deductibles, and co-pays at the time of service.
• Sets up payment plans for patients with unpaid, outstanding balances.
• Schedules lab appointments, AWVs, and follow-up appointments.
• Maintains clean, orderly waiting area including work area, bathrooms.
• Completes photocopying, computer input/typing, and mail sorting.
• Responsible for calling upcoming scheduled patients regarding their balances.
• Prepares bank deposits and reconciliation at the end of the day.
• Always maintains confidentiality of all patient information.
• Open and close office on time each day, when applicable.
• Scanning Documents
• Patient Referrals
• Office Supply Orders
• Prior Authorizations
• Working Buckets within the EMR system
• Barcoding
• Medical Records Preparation

Benefits

• paid holidays
• PTO
• sick time
• medical
• dental
• vision
• short-term and long-term disability
• company paid life insurance
• employee assistance program
• pre-paid legal
• identity theft
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees