Senior Community Association Manager

Keystone•Ontario, CA

2d•$80,000 - $90,000•Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking an experienced Senior Community Association Manager to join their Inland Empire office. This role is responsible for overseeing a portfolio of communities, managing and assisting in special projects, and ensuring the success of Community Association Managers. The ideal candidate will have a strong understanding of company policies, budgets, finances, and a proven ability to maintain client satisfaction and retention.

Requirements

Must possess a valid Driver’s License and maintain a clean DMV record.
Must have reliable transportation and the ability to drive to and from communities.
Strong knowledge of the HOA industry.
Must obtain passing score on Keystone Senior CAM test.
4 plus years of excellent client service orientation. Responsive, follows up, and closes the loop with clients.
Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
Demonstrate effective oral and written communication and listening skills.
Exhibit professionalism and calm demeanor.
Demonstrated problem solving abilities.
Comprehensive industry knowledge.
Substantial office presence.
Excellent interpersonal, influencing, and relationship building skills.
Strong verbal and written communication.
Must be able to attend and participate in night meetings.
Verifiable references.
Able to pass a background check.
2 to 4 years working in a Community Association Management role.
High School Diploma or GED required.
CMCA designation required.

Nice To Haves

CAI or CACM designation a plus.
Bachelor’s Degree preferred.

Responsibilities

Meet with Associations 1-2 times per week onsite.
Willingness to manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
Working extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
Update association communications and ensure current information is displayed on the association bulletin boards, and website.
Prepare association newsletter and/or other communication with owners and residents as required.
Create budgets and manage financials.
Client Satisfaction and Account Retention.
Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
Participates in management training.
Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for client base with complex operations and/or a variety of high-end amenities.
Maintain strong knowledge of industry trends.
Participate in emergency phone and in-house coverage schedule.
Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
Practice and adhere to Keystone’s Core Values, Mission and Vision.
Any additional job duties as required by the supervisor.

Benefits

Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)